Manager- Learning & Development

EDUCATION/EXPERIENCE REQUIRED:
• Master's degree in Organizational Development, Industrial/Organizational Psychology, Human Resources Management, Business Administration, or a related field.
• 10+ years of progressively more responsible experience in learning and development, leadership development, and organizational development roles.
• Experience with large or complex organizations with geographically disbursed team members and clients.
• Experience leading enterprise-wide strategic initiatives.
• Strong project management skills, with the ability to implement and maintain structured intake and process improvement systems.
• Experience supervising and developing a team of learning and development professionals.
• Expertise in facilitation, instructional design, and adult learning principles.
• Familiarity with learning management systems (LMS) and digital learning tools.
• Strong interpersonal and communication skills, with the ability to influence and engage stakeholders at all levels.
• Excellent consultative and relationship building skills to initiate and develop productive working partnerships with leaders and physicians.
• Coaching Certification, preferred.
• Emotional and Social Competency Inventory (ESCI) certification preferred.
• MBTI certification preferred.
• StrengthsFinder tool experience preferred.
• Hogan Assessment certification preferred.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Henry Ford Health.

CERTIFICATIONS/LICENSURES REQUIRED:

Must meet or exceed core customer service responsibilities, standards and behaviors as 
outlined in the Henry Ford Health Customer Service Policy and summarized below:
 Communication  Ownership
 Understanding  Motivation
 Sensitivity  Excellence
 Teamwork  Respect

Must practice the customer skills as provided through on-going training and in-services.
Must possess the following personal qualities:
 Be self-directed
 Be flexible and committed to the team concept
 Demonstrate teamwork, initiative, and willingness to learn
 Be open to new learning experiences
 Accepts and respects diversity without judgment
 Demonstrates customer service values

PHYSICAL DEMANDS/WORKING CONDITIONS:
• Normal office environment with minimal exposure to noise, dust, or extreme temperatures.
• This position is hybrid, requiring both remote work and in-office presence. 
• Local travel required for facilitating programs and attending organizational events.