IT Operations Associate - Communications Center - Part-time - Allegiance Health

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Business (Non-Clinical)
📅
200417 Requisition #

Operate computers and related peripheral equipment in the processing or data preparation of reports or other output media. Monitor Data Center systems for service interruption and various operation trends.  Handle multiple and frequent calls in the Communication Center as well as dispatching necessary pages, CODE information, paging and messaging processes and equipment.  Interact with system users by answering questions and responding to special request for tracking reports or output, resolving issues as requested by employees, patients and various second level support to maintain SLA expectations.  Work with vendors when necessary to resolve issues.  Maintain stock of computer equipment and peripherals in a warehouse environment.  Follows established processes for obtaining, logging, delivering and discarding computer hardware as needed.  Other duties as assigned by Leadership.


EDUCATION/EXPERIENCE: 

  • Graduation from High School or equivalent, supplemented by courses in data processing or computer science.
Three (2+) years’ experience working in one of the following: 
  • Computer Operations 
  • Call Centers 
  • Switchboards 
  • Computer Warehouse Organization 
  • Helpdesk.

Required Skills, Knowledge, and Abilities:

  • Ability to work independently and in a fast paced environment.
  • Physically capable of standing, walking, bending, and lifting up to 40 pounds.
  • Demonstrated intermediate experience and knowledge of processes and workflows within a Data Center, Switchboard, Computer Warehouse OR Helpdesk environment.
  • Ability to work independently and teach others.
  • Ability to troubleshoot and resolve issues rather than send to 2nd level resources. 

Preferred Qualifications:

Associates Degree in computer related field.
Completion of HDI or similar customer support analyst course. 
Completion of HDI Team Lead or similar customer support course.

    Overview

       Under the leadership of President and CEO Wright L. Lassiter, III, Henry Ford Health System is a

       $6 billion integrated health system comprised of six hospitals, a health plan, and 250+ sites

       including medical centers, walk-in and urgent care clinics, pharmacy, eye care facilities and

       other healthcare retail. Established in 1915 by auto industry pioneer Henry Ford, the health system

       now has 32,000 employees and remains home to the 1,900-member Henry Ford Medical Group, one

       of the nation’s oldest physician groups. An additional 2,200 physicians are also affiliated with the

       health system through the Henry Ford Physician Network. Henry Ford is also one of the region’s  

       major academic medical centers, receiving between $90-$100 million in annual research funding and

       remaining Michigan’s fourth largest NIH-funded institution. Also an active participant in medical

       education and training, the health system has trained nearly 40% of physicians currently practicing

       in the state and also provides education and training for other health professionals including nurses,

       pharmacists, radiology and respiratory technicians. visit HenryFord.com.

     Benefits

       Whether it's offering a new medical option, helping you make healthier lifestyle choices or

       making the employee enrollment selection experience easier, it's all about choice.  Henry

       Ford Health System has a new approach for its employee benefits program - My Choice

       Rewards.  My Choice Rewards is a program as diverse as the people it serves.  There are

       dozens of options for all of our employees including compensation, benefits, work/life balance

       and learning - options that enhance your career and add value to your personal life.  As an

       employee you are provided access to Retirement Programs, an Employee Assistance Program

       (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness,                 and a whole host of other benefits and services.  Employee's classified as contingent status are not         eligible for benefits.    

      Equal Employment Opportunity/Affirmative Action Employer

        Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is

        committed to the hiring, advancement and fair treatment of all individuals without regard to

        race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

        weight, marital status, family status, gender identity, sexual orientation, and genetic information,

        or any other protected status in accordance with applicable federal and state laws.

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