Utilization Review Specialist
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- Henry Ford Health Eastwood Behavioral Health
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- 263123 Requisition #
Position Overview:
This Utilization Review role is primarily responsible for accurate data entry and administrative support, including patient scheduling and registration via phone and computer systems. The position also plays an important front‑line role in client engagement.
Schedule: 9am-5:30pm
Key Responsibilities:
- Complete timely and accurate data entry related to patient services and utilization review
- Schedule and register patients for treatment services via phone and electronic systems
- Communicate with prospective and current clients regarding admission to substance use and co‑occurring disorder treatment
- Provide reassurance and clear information to clients who may have concerns or fears about entering treatment
- Discuss mental health history, substance use, and physical limitations as part of the residential treatment scheduling process
- Maintain professionalism, empathy, and confidentiality in all client interactions
- Review care and treatment received & communicate with third party payers in order to obtain authorization for care.
Acts as a resource to related parties by providing training and educational sessions.
Required Qualifications:
- Bachelor’s degree in Social Work or a related human services field
- Experience in addiction treatment and/or recovery services preferred
- CADC certification strongly preferred
- Highly organized, self‑motivated, and able to manage detailed administrative tasks
- Strong verbal and written communication skills
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers.
Benefits
The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.