Supervisor Revenue Services - Full Time 40 Hours/Week Day Shift - Henry Ford Macomb Hospital

Business (Non-Clinical)
202786 Requisition #

Supervises and coordinates associates engaged in revenue cycle activities including but not limited to registration, admissions, insurance verification and cash operations. Develops and refines departmental procedures, productivity and quality to ensure operational effectiveness and efficiency. Establishes relationships with physicians, clinical staff and other departmental leaders.


1. Manage day to day administrative & operational functions of the revenue cycle through the supervision of multidisciplinary staff.
2. Know and understand the expectations of senior leadership as established in annual goals.
3. Knowledge of service lines hours of operation and patient volume to provide appropriate staffing.
4. Develop and implement departmental policies and procedures to achieve revenue cycle objectives.
5. Train, schedule and supervise staff to support annual goals.
6. Interviews, hires, schedules, time keeping, distributes work assignments, evaluates, coach & counsel and when necessary recommends corrective action.
7. Perform mid-year and annual performance reviews. Respond accordingly to each employee needs as identified within the review. Analyze data to identify patterns and trends of performance. Addresses process performance issues and implements improvement plans.
8. Assist department leadership with overseeing all quality assessment and continuous improvement activities to ensure that the changes are continuing to meet the goals outlined by senior leadership.
9. Assist departmental leadership with overseeing all compliance measures per regulatory agencies.
10. Track, trend and monitor reports to determine strategies needed to meet departmental goals.
11. Performs other related duties as assigned.
  • Associate’s Degree or a minimum of three to four (3-4) years of revenue cycle experience including but not limited to billing, registration/insurance verification, point of service collection related experience is required.
  • Two (2) years of progressively more responsible experience preferred.
  • Comprehensive knowledge of a wide range of revenue cycle processes is preferred.
  • Proficient knowledge of Microsoft Office products, Windows, and the Internet.
  • EPIC experience preferred.
  • Comprehensive knowledge of state and government billing standards as it relates to insurances for but not limited to, Motor Vehicle accidents, Workmen Compensation, Medicaid, Group Health Plans, BCBS and Medicare.
  • Ability to create, analyze and interpret reports and spreadsheets.
  • Must have the ability to independently organize and prioritize responsibilities; problem solve and implement solution based ideas.
  • Ability to interact with leadership, staff, patients, families, visitors and agencies of various social-economic backgrounds.
  • Coach and mentor staff in a positive manner.
  • Excellent written & verbal communication skills & strong facilitative interpersonal skills.


       Under the leadership of President and CEO Wright L. Lassiter, III, Henry Ford Health System is a

       $6 billion integrated health system comprised of six hospitals, a health plan, and 250+ sites

       including medical centers, walk-in and urgent care clinics, pharmacy, eye care facilities and

       other healthcare retail. Established in 1915 by auto industry pioneer Henry Ford, the health system

       now has 32,000 employees and remains home to the 1,900-member Henry Ford Medical Group, one

       of the nation’s oldest physician groups. An additional 2,200 physicians are also affiliated with the

       health system through the Henry Ford Physician Network. Henry Ford is also one of the region’s  

       major academic medical centers, receiving between $90-$100 million in annual research funding and

       remaining Michigan’s fourth largest NIH-funded institution. Also an active participant in medical

       education and training, the health system has trained nearly 40% of physicians currently practicing

       in the state and also provides education and training for other health professionals including nurses,

       pharmacists, radiology and respiratory technicians. visit


       Whether it's offering a new medical option, helping you make healthier lifestyle choices or

       making the employee enrollment selection experience easier, it's all about choice.  Henry

       Ford Health System has a new approach for its employee benefits program - My Choice

       Rewards.  My Choice Rewards is a program as diverse as the people it serves.  There are

       dozens of options for all of our employees including compensation, benefits, work/life balance

       and learning - options that enhance your career and add value to your personal life.  As an

       employee you are provided access to Retirement Programs, an Employee Assistance Program

       (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness,                 and a whole host of other benefits and services.  Employee's classified as contingent status are not         eligible for benefits.    

      Equal Employment Opportunity/Affirmative Action Employer

        Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is

        committed to the hiring, advancement and fair treatment of all individuals without regard to

        race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

        weight, marital status, family status, gender identity, sexual orientation, and genetic information,

        or any other protected status in accordance with applicable federal and state laws.

Previous Job Searches

My Profile

Create and manage profiles for future opportunities.

Go to Profile

My Submissions

Track your opportunities.

My Submissions