Quality Assurance Analyst-Full Time
EDUCATION/EXPERIENCE REQUIRED:
- Associate degree with a major in Business Administration or related field.
- Related and relevant experience may be considered in lieu of academic requirements.
- Related experience is defined as eight (8) years of experience in a call center with a minimum of two (2) years as a lead worker within an insurance, healthcare or government regulated industry.
- Two (2) years of experience in call center customer service.
- One (1) year of experience conducting quality/performance/evaluation audits.
- Experience providing coaching, feedback, and facilitating training.
- Experience implementing process change, data analysis, and trend reporting.
- Experience in research and quality improvement.
- Successfully complete all assigned Epic assigned courses within two (2) months of hire.
- Successfully complete all assigned Customer Service Representative New Hire inter-departmental training within two (2) months of hire.
- Excellent documentation skills.
- Excellent verbal and written communication skills.
- Self-directed and self-motivated.
- Strong interpersonal skills and discretion.
- Organizational and time management skills.
- Problem solving and decision-making ability.
- Strong understanding of the Henry Ford Health health care delivery system.
- Understanding of the functions of support departments requiring frequent interaction with Client Services.
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Partnering with nearly 2 million people on their health journey, Henry Ford Health provides a full continuum of services at 250 care locations throughout southeast and south central Michigan. With 33,000 valued team members, Henry Ford is also among Michigan’s largest and most diverse employers. Our superior care and discoveries are powered by nearly 6,000 physicians, researchers and advanced practice providers. Learn more at henryford.com.
Benefits
Whether it's offering a new medical option, helping you make healthier lifestyle choices or
making the employee enrollment selection experience easier, it's all about choice. Henry
Ford Health has a new approach for its employee benefits program - My Choice
Rewards. My Choice Rewards is a program as diverse as the people it serves. There are
dozens of options for all of our employees including compensation, benefits, work/life balance
and learning - options that enhance your career and add value to your personal life. As an
employee you are provided access to Retirement Programs, an Employee Assistance Program
(Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.