Project Coor-Operations Support (HAP) - Full Time - Troy/Days
EDUCATION/EXPERIENCE REQUIRED:
Bachelor’s Degree required.
Master’s Degree in Business, Healthcare or related field preferred.
Three (3) years of experience in managing large projects of a complex nature and/or equivalent process improvement experience.
Three (3) years of operational experience preferred.
Nature of work requires progressive leadership, interpersonal communication, decision-making, financial and technical skills.
Must exhibit the ability to function in an autonomous manner in an unstructured and rapidly changing environment.
High energy; strong leadership, analytical, project planning and staff motivation/coordination skills to enable efficient, timely task completion of deliverables that meet or exceed project expectations.
Demonstrated ability to function in a creative, “out of box” thinking in order to develop original solutions to overcome roadblocks and meet or exceed project requirements and expectations.
Excellent written and verbal communication skills are essential.
Advanced analytical and statistical skills required.
Knowledge of business principles and functions along with managed care principles and procedures.
Knowledge of Health Insurance Operations.
Knowledge of Microsoft products, project management tools and query tools to develop reports.
Ability to adapt quickly to ever changing organizational needs.
Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS’ Customer Service Policy and summarized below:
Communication
Ownership
Understanding
Motivation
Sensitivity
Excellence
Teamwork
Respect
Must practice the customer skills as provided through on-going training and in-services. Must possess the following personal qualities:
Be self-directed
Be flexible and committed to the team concept
Demonstrate teamwork, initiative and willingness to learn
Be open to new learning experiences
Accepts and respects diversity without judgment
Demonstrates customer service values
Normal office environment with minimal exposure to noise, dust, or extreme temperatures.
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers.
Benefits
The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.