Project Coor-Operations Support (HAP) - Full Time - Troy/Days
EDUCATION/EXPERIENCE REQUIRED:
Bachelor’s Degree required.
Master’s Degree in Business, Healthcare or related field preferred.
Three (3) years of experience in managing large projects of a complex nature and/or equivalent process improvement experience.
Three (3) years of operational experience preferred.
Nature of work requires progressive leadership, interpersonal communication, decision-making, financial and technical skills.
Must exhibit the ability to function in an autonomous manner in an unstructured and rapidly changing environment.
High energy; strong leadership, analytical, project planning and staff motivation/coordination skills to enable efficient, timely task completion of deliverables that meet or exceed project expectations.
Demonstrated ability to function in a creative, “out of box” thinking in order to develop original solutions to overcome roadblocks and meet or exceed project requirements and expectations.
Excellent written and verbal communication skills are essential.
Advanced analytical and statistical skills required.
Knowledge of business principles and functions along with managed care principles and procedures.
Knowledge of Health Insurance Operations.
Knowledge of Microsoft products, project management tools and query tools to develop reports.
Ability to adapt quickly to ever changing organizational needs.
Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS’ Customer Service Policy and summarized below:
Communication
Ownership
Understanding
Motivation
Sensitivity
Excellence
Teamwork
Respect
Must practice the customer skills as provided through on-going training and in-services. Must possess the following personal qualities:
Be self-directed
Be flexible and committed to the team concept
Demonstrate teamwork, initiative and willingness to learn
Be open to new learning experiences
Accepts and respects diversity without judgment
Demonstrates customer service values
Normal office environment with minimal exposure to noise, dust, or extreme temperatures.
Overview
Henry Ford Health System, one of the largest and most comprehensive integrated U.S. health
care systems, is a national leader in clinical care, research and education. The system includes
the 1,200-member Henry Ford Medical Group, five hospitals, Health Alliance Plan (a health
insurance and wellness company), Henry Ford Physician Network, a 150-site ambulatory
network and many other health-related entities throughout southeast Michigan, providing a
full continuum of care. In 2015, Henry Ford provided $299 million in uncompensated care.
The health system also is a major economic driver in Michigan and employs more than 24,600
employees. Henry Ford is a 2011Malcolm Baldrige National Quality Award recipient. The
health system is led by President and CEO Wright Lassiter III. To learn more, visit HenryFord.com.
Benefits
Whether it's offering a new medical option, helping you make healthier lifestyle choices or
making the employee enrollment selection experience easier, it's all about choice. Henry
Ford Health System has a new approach for its employee benefits program - My Choice
Rewards. My Choice Rewards is a program as diverse as the people it serves. There are
dozens of options for all of our employees including compensation, benefits, work/life balance
and learning - options that enhance your career and add value to your personal life. As an
employee you are provided access to Retirement Programs, an Employee Assistance Program
(Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.