Program Manager (Operational Excellence)- Full Time
EDUCATION/EXPERIENCE REQUIRED:
• Bachelor’s degree in Business Administration, Project Management, Information Technology, Computer Science, Healthcare Administration, or related field required.
• Five (5) years of experience in healthcare delivery, project management, and running large projects of a complex nature required.
• Two (2) years of experience in technology related areas, including application development or new product implementation required.
• Two (2) years of experience using data to drive business decisions preferred.
• Experience with agile delivery methodologies (i.e., Scrum, Scrum at Scale) preferred.
• Effective oral and written communication and interpersonal skills. • Strong presentation skills.
• Must be able to work autonomously with strong task management skills.
Work Schedule
- Standard day shift: Monday–Friday, 8:00 AM–4:00 PM or 9:00 AM–5:00 PM.
- Primarily on-site role; candidates should expect to work in-person 4 days per week, with 1 day per week remote.
Desired Skills & Experience
- Experience in healthcare project or program management, especially in hospital operations or care delivery transformation.
- Ability to engage diverse stakeholders and build consensus across teams.
- Proficiency in basic data analysis (Excel, Tableau, or similar); ability to interpret throughput metrics and operational trends.
- Strong skills in root cause analysis, workflow/process mapping, and solution design.
Interest in or experience with academic research or publication is highly desirable.
Preferred Training & Background
- Project Management: PMP or other formal PM training.
- Quality & Process Improvement: IHI courses or Lean Six Sigma training
- Data Analysis: Experience with hospital performance metrics; familiarity with data visualization or reporting tools.
- Academic/Research Background (preferred): Experience supporting or co-authoring research publications or conference abstracts.
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers.
Benefits
The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.