Office Services/Mailroom Forklift Specialist (in Troy, MI) - Health Alliance Plan
🔍 Troy, Michigan
General Summary:
The Office Services Specialist provides comprehensive onsite support for mailroom, print center, marketing logistics, and general office service operations. This role ensures accurate, timely, and secure handling of mail, packages, and print requests for all departments, while maintaining office equipment, managing supplies, assisting with conference room set up and AV support, and supporting offsite marketing events. The position requires strong customer service skills, attention to detail, and flexibility to perform related duties as assigned, including occasional support for other areas.
Principal Duties and Responsibilities:
- Receive, sort, and distribute incoming postal, interoffice, and package deliveries according to established schedules.
- Prepare and meter outgoing mail; ensure proper postage, classes, and compliance with postal regulations.
- Process large or special mailings, including mail-merge services and use of inserting/folding machines.
- Track and confirm deliveries using internal and carrier systems (UPS, FedEx, USPS, etc.).
- Package and ship outgoing items using carrier websites and internal tracking tools.
- Fulfill production printing requests using Fiery or comparable print software.
- Operate high-volume printers, copiers, and finishing equipment; perform routine maintenance and basic troubleshooting.
- Coordinate with outside vendors for emergency or overflow print jobs.
- Maintain print supply inventory (paper, toner, staples, etc.) and reorder as needed.
- Provide basic troubleshooting for copiers, printers, postage meters, and related office equipment.
- Open, update, and close service tickets in systems such as ServiceNow.
- Schedule and coordinate equipment maintenance with service providers.
- Assist with conference room setup, including arranging furniture, preparing AV equipment, and performing basic AV troubleshooting.
- Fulfill departmental requests for office supplies, printed materials, or display setups.
- Transport materials, mail, and packages between company sites and offsite locations using company vehicles.
- Provide offsite support for Marketing team events, including transporting, setting up, and breaking down displays, signage, and promotional materials.
- Assist with office and departmental moves, including disconnecting, moving, and reconnecting PCs and peripherals.
- Verify shipments against packing slips or purchase orders before accepting delivery; submit documentation for inventory updates.
- Support offsite warehouse activities, including inventory counts and material handling.
- Maintain confidentiality and comply with HIPAA and other applicable regulations.
- Follow all safety procedures for handling equipment and materials; participate in safety training as required.
- Keep work areas organized and free from hazards.
- Perform related duties as assigned to meet operational needs, including coverage for absent team members.
- Assist supervisors with tracking, reporting, and process improvement initiatives.
Education/Experience Required:
- High School Diploma or equivalent required.
- Associate degree preferred.
- One year of clerical and/or mailroom experience.
- Two years’ print experience preferred.
- Proficiency with Microsoft Word, Excel, and Adobe Acrobat.
- Strong organizational, time management, and multitasking abilities.
- Excellent attention to detail and accuracy.
- Effective verbal and written communication skills with a customer service focus.
- Ability to lift and move objects up to 50 lbs.
- Valid Michigan driver’s license and safe driving record.
- Valid forklift operator license.
Physical Demands/Working Conditions:
- Fully onsite position in an office, mailroom, and print center environment.
- Regular standing, walking, bending, lifting, and carrying.
- Occasional exposure to warehouse or outdoor conditions during deliveries or offsite marketing events.
- May require overtime or adjusted hours to meet deadlines or support high-volume periods.
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers.
Benefits
The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.