Mgr-Performance Improvement (Revenue Cycle Administration)

EDUCATION AND EXPERIENCE:

• A Bachelor's Degree is required.
• A degree in industrial or related engineering, nursing or other healthcare related field, business administration, healthcare administration (with quality or operations improvement emphasis), organizational development, or similar field is preferred.
• Master's degree in one of above fields is preferred.
• Five (5) years of relevant experience, with specific emphasis in: lean transformation, continuous improvement, customer service, systems analysis, working with outside consultants, group leadership and facilitation, interpersonal communication, team building, OR Master's degree in same fields plus three (3) years of relevant experience.
• Strongly prefer candidates with a healthcare background.
• Personal computer knowledge and proficiency.
• Knowledge and understanding of and demonstrated experience applying continuous quality/service level improvement concepts.
• In-depth understanding of human relations, group dynamics, change theory, and improvement methodologies.
• Knowledge of management principles and techniques, problem-solving methodologies and analytic techniques.
• Ability to manage large, complex assignments simultaneously with potentially conflicting priorities and deadlines.
• Must be capable of consulting and working collaboratively with a variety of individuals.
• Ability to lead/provoke the thinking of senior level administrators and medical staff leadership.
• Strong leadership/mentoring skills applicable to both performance improvement staff and multi-disciplinary teams.
• Strong interpersonal skills; ability to communicate effectively with all levels of management and staff across the System.
• Strong, growing base of analytical/technical, facilitative, and process improvement knowledge.
• Ability to continuously learn and apply new continuous improvement methodologies and to spread successful innovation through the institution.
• Strong oral and written communication skills, including the ability to teach complex technical/analytical concepts to non-performance improvement managers and staff.
• Knowledge of and access to relevant System data or data gathering techniques.
• Sound decision-making skills.
• Proven project management skills.
• Strong diplomacy and collaboration skills.
• Strong computing skills.