Manager - Care Experience | Full Time | West Bloomfield, MI
EDUCATION/EXPERIENCE REQUIRED:
- Bachelor’s degree or five (5) years of equivalent experience.
- Three to five (3-5) years of progressively more responsible experience in a healthcare environment or service-related industry required. Clinical operational experience preferred.
- Verbal communication must be clear and concise in person and via telephone.
- Must have demonstrated good judgment and functional math skills.
- Demonstrated ability to use computer applications and general office equipment. Run Press Ganey reports for the leadership team.
- Knowledge of performance improvement methods, quantitative analysis, organizational development, customer research design, and advanced computer skills (Microsoft Project, PowerPoint). Excellent organizational and communication skills, both written and oral.
- Excellent interpersonal and people skills, including team building and coaching individuals on performance improvement.
- Excellent project management skills. The ability to analyze, read, and interpret customer survey reports. The ability to make effective presentations to all levels of the organization. Ability to create, prioritize, and execute multiple tasks and meet established timelines.
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers.
Benefits
The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.