Instructional Designer Health Plan/Customer Service (Hybrid - Troy, MI) - Health Alliance Plan

General Summary:

The Instructional Designer (ID) is responsible for understanding HAP’s business environment and performance needs, then converting these into effective learning solutions. This individual designs the courseware, writes the objectives, determines the scope and sequence, and creates the cases and scenarios, along with their corresponding challenge assessments. The ID will also lead the content development and production of the courseware. The ID will design and develop learning solutions including but not limited to web-based learning, instructor-led, blended instruction and virtual sessions. The ID works with the HAP’s subject matter experts (SMEs) to obtain the information and organize it into logical, instructional patterns that are appropriate for the culture and level of expertise of the end users. This individual demonstrates the application of adult learning instructional design. Personal organization and leadership skills are essential to delivering top quality training deliverables on time and on budget.

Principal Duties and Responsibilities:

• Define the customer and learners' needs and their relationship to the customer's business objectives.
• Link the needs analysis results to the learning objectives and training approaches when implementing the design.
• Create detailed design documentation including storyboards, as needed.
• Using knowledge about the customer's business issues, design training that matches the learners' training needs and contributes to solving the customer's business issues.
• Identify and validate the content by working with subject matter specialists.
• Build instruction so that the learners practice applying core competencies or objectives within the training.
• Develop effective assessment questions, quality distracters and practice interactions that match the objectives and content of the training and that accurately test the learners' ability to meet the objectives.
• Develop training at the level of complexity for which the customer selects, so that the level of deliverable matches the level of the contract.
• Ensure work is of the highest quality.
• Accomplish work on project such that the performance level meets the customer's standards of excellence and the project's requirements for profitability.