Instructional Designer Health Plan/Customer Service (Hybrid - Troy, MI) - Health Alliance Plan

Education Required:

• Bachelor’s degree in Instructional Design, Education, Instructional Technology, Adult Training or other equivalent curriculum.
• Related and relevant experience may be considered in lieu of academic requirements. Related experience is defined as six (6) years’ experience in instructional design or end user training within the learning, insurance, healthcare or government regulated industry.

Experience Required:

• Three years of experience in instructional design within the learning industry, participating in all phases of the project life cycle and demonstrating creative solutions for deliverables. Graduate degree experience is acceptable.
• Proven track record in researching content, working with SME/S and transforming content into performance-based, engaging Web-based and/or classroom training.
• Excellent analytical skills and the ability to convert information and needs into practical training deliverables.
• Proven superior writing skills, including the ability to write concise, creative and effective instruction, especially for training. Excellent computer skills.
• Experienced scriptwriter with expertise in creating complex, realistic scenarios for video and audio (off-the-shelf) is optimal.

Skills and Abilities:

• Excellent documentation skills
• Excellent verbal and written communication skills
• Self-directed and self-motivated
• Strong interpersonal skills and discretion
• Organizational and time management skills
• Problem solving and decision making ability
• Strong understanding health care delivery system
• Knowledge of benefits, riders, etc.
• Knowledge of continuous improvement processes
• Understanding of the functions of support departments requiring frequent interaction with Client Services
• Strong understanding of the processes used with Client Services
• Coaching and counseling
• Organization and planning
• Leadership and management
• Quality improvement