Financial Navigator/ 40hrs/wk/ Days/ West Bloomfield

Business (Non-Clinical)
195985 Requisition #
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  • High school diploma or G.E.D. equivalent required. Associate Degree with course work in mathematics, accounting and computer science preferred.
  • Two (2) years of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting required.
  • Additional coursework in accounting, computers, financial counseling, and medical terminology is a plus. Possess the ability to read, write, spell and accurately perform mathematical calculation in order to complete various functions related to account balance estimations, payment application, and computing contractual obligations.
  • Essential Technical / Motor Skills: Possess the ability to speak clearly and effectively. Interpersonal Skills: Customer service-oriented including the ability to interact professionally and handle sensitive information/issues in a confidential, respectful, assertive, and empathetic manner in difficult interpersonal situations. Acts in a manner that establishes positive rapport with patients, families, and public/private financial assistance programs.
  • Mental Requirements: Ability to quickly assess and respond appropriately to emergency situations. Ability to comprehend medical terms. Analytical skills to resolve complex problems requiring the use of scientific, mathematical, or technical principles, and in-depth experience in multi-tasking. Ability to deliver consistent results and possess the drive to continually improve processes to benefit the patient and the hospital system.  
  • Essential Sensory Requirements: Ability to visually proofread typed work for errors. Ability to communicate via telephone to a variety of groups (patients, patients’ families, insurance companies, other departments, etc.)

Other Preferred Requirements:
  • Ability to analyze and interpret information included in but not limited to HFHS support application materials, IRS materials, credit reports, payer regulations, payer contracts etc.
  • Analytic skills to assess data and formulate appropriate and prompt sequence of steps to resolve patient questions or concerns
  • Knowledge of managed care and referral/pre-certification procedures. Understanding and working familiarity with rules and regulations of Federal, State and County programs and payer requirements.
  • Understanding and the ability to maintain patient privacy and confidentiality.
  • Maintains a high level and global knowledge of insurance/managed care requirements, and hospital policies and procedures.
  • Detailed and quality oriented with strong problem solving skills and the judgment to interpret data and take appropriate action in circumstances and situations which vary as well as act as a resource to others. 
  • Ability to work independently and manage individual workload to meet productivity standards. 
  • Varied schedule required, potentially involving weekend and evening coverage.


       Henry Ford Health System, one of the largest and most comprehensive integrated U.S. health

       care systems, is a national leader in clinical care, research and education.  The system includes

       the 1,200-member Henry Ford Medical Group, five hospitals, Health Alliance Plan (a health

       insurance and wellness company), Henry Ford Physician Network, a 150-site ambulatory

       network and many other health-related entities throughout southeast Michigan, providing a

       full continuum of care.  In 2015, Henry Ford provided $299 million in uncompensated care.

       The health system also is a major economic driver in Michigan and employs more than 24,600

       employees.  Henry Ford is a 2011Malcolm Baldrige National Quality Award recipient.  The

       health system is led by President and CEO Wright Lassiter III.  To learn more, visit


       Whether it's offering a new medical option, helping you make healthier lifestyle choices or

       making the employee enrollment selection experience easier, it's all about choice.  Henry

       Ford Health System has a new approach for its employee benefits program - My Choice

       Rewards.  My Choice Rewards is a program as diverse as the people it serves.  There are

       dozens of options for all of our employees including compensation, benefits, work/life balance

       and learning - options that enhance your career and add value to your personal life.  As an

       employee you are provided access to Retirement Programs, an Employee Assistance Program

       (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness,                 and a whole host of other benefits and services.  Employee's classified as contingent status are not         eligible for benefits.    

      Equal Employment Opportunity/Affirmative Action Employer

        Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is

        committed to the hiring, advancement and fair treatment of all individuals without regard to

        race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

        weight, marital status, family status, gender identity, sexual orientation, and genetic information,

        or any other protected status in accordance with applicable federal and state laws.

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