Coordinator Patient Registration & Revenue Services - Full Time 40 Hours/Week Afternoon Shift - Henry Ford Macomb Hospital

Business (Non-Clinical)
1911235 Requisition #

Under minimal supervision, directs and coordinates the activities of all Patient Registration areas to provide prompt and accurate scheduling and registration of patients, insurance verification, billing, collections, cash posting, and payer compliance. Protects the integrity of the hospital accounts receivable and respects the privacy of patients. Assist Leadership with interviewing new hires and orientating and providing training to all employees.


1. Monitors the day-to-day operations of the Patient Registration Services Department.
2. Responsible for the management of Decedent Affairs, patient belongings and valuables as defined by the Business Unit.
3. Review and recommend HELIOS tickets, EPIC enhancements and monitors for desired outcome and resolution as needed.
4. Provide support to department for all systems used.
5. Identifies and gather data on policies, department standard operating procedures, registration and insurance changes. Updates department staff on various issues and changes as needed.
6. May develop, maintain and present training materials and special training classes for the Patient Registration Services department. Coordinate and conduct training for external customers, as needed.
7. May monitor and evaluate progress of trainees and provides verbal and written feedback. Provide guidance and training to staff on specific job responsibilities.
8. May develop and post employee work schedules and assigns task based on the department workload and availability of the team. May monitor and maintain employee’s time and attendance record.
9. May review and reconcile Kronos time entry and requested scheduled time off.
10. May recommend and prepare corrective action forms for performance and attendance violations.
11. May prepare and/or provide input for performance evaluations.
12. Assist with problem resolutions and complaints.
13. Work closely with other departments to update them regarding delays in registration due to financial or computer system problems.
14. Makes recommendations for process improvements where necessary.
15. Provide backup support to other Coordinators functions and performs the duties of a Patient Registration Service Representative when staff is short
16. Perform other duties as assigned.
  • High School Diploma or G.E.D. equivalent required. Associates Degree preferred.
  • Three (3) years of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting required.
  • Revenue Cycle super-users and subject matter experts.
  • Strong computer skills and working knowledge of Microsoft Office products.
  • Experience providing constructive coaching and feedback to co-workers in a positive manner preferred.
  • Experience influencing others to achieve team goals; interacting in ways that bring out the best in others; keeping team members in an upbeat mode; encouraging cooperation, pride, well-being and trust within the group.
  • Experience as a Patient Service Representative preferred.


       Henry Ford Health System, one of the largest and most comprehensive integrated U.S. health

       care systems, is a national leader in clinical care, research and education.  The system includes

       the 1,200-member Henry Ford Medical Group, five hospitals, Health Alliance Plan (a health

       insurance and wellness company), Henry Ford Physician Network, a 150-site ambulatory

       network and many other health-related entities throughout southeast Michigan, providing a

       full continuum of care.  In 2015, Henry Ford provided $299 million in uncompensated care.

       The health system also is a major economic driver in Michigan and employs more than 24,600

       employees.  Henry Ford is a 2011Malcolm Baldrige National Quality Award recipient.  The

       health system is led by President and CEO Wright Lassiter III.  To learn more, visit


       Whether it's offering a new medical option, helping you make healthier lifestyle choices or

       making the employee enrollment selection experience easier, it's all about choice.  Henry

       Ford Health System has a new approach for its employee benefits program - My Choice

       Rewards.  My Choice Rewards is a program as diverse as the people it serves.  There are

       dozens of options for all of our employees including compensation, benefits, work/life balance

       and learning - options that enhance your career and add value to your personal life.  As an

       employee you are provided access to Retirement Programs, an Employee Assistance Program

       (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness,                 and a whole host of other benefits and services.  Employee's classified as contingent status are not         eligible for benefits.    

      Equal Employment Opportunity/Affirmative Action Employer

        Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is

        committed to the hiring, advancement and fair treatment of all individuals without regard to

        race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

        weight, marital status, family status, gender identity, sexual orientation, and genetic information,

        or any other protected status in accordance with applicable federal and state laws.

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