Coor- Volunteer Services- Full Time- Detroit
GENERAL SUMMARY:
The Volunteer Coordinator plays a critical role in the day-to-day management and delivery of Volunteer Services, ensuring smooth, efficient, and high-quality operations across hospital areas based on location, including lobby, gift shop, and switchboard. This position drives volunteer engagement, maintains compliance, and supports staff and departmental goals, serving as a central resource for volunteers, patients, staff, and the community.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
1. Volunteer Engagement & Retention: Proactively recruits, motivates, and retains highly capable volunteers to ensure departmental needs are met and service excellence is consistently delivered.
2. Orientation & Role Assignment: Conducts volunteer orientations, interviews, and role placements, strategically aligning volunteer skills and interests with operational requirements.
3. Compliance Oversight: Ensures all volunteers meet and maintain required regulatory, safety, and credentialing standards, including immunizations, background checks, and mandatory trainings.
4. Operational Coordination: Maintains daily volunteer schedules, tracks hours and assignments, and coordinates staffing to optimize operational efficiency across all areas.
5. Data Management & Reporting: Maintains accurate volunteer records in electronic systems, generates reports and metrics to inform departmental planning, and supports compliance documentation.
6. Policy & Procedure Compliance: Ensures volunteers and pet therapy animals adhere to hospital policies, safety, infection control, and quality standards; maintains current procedure documentation.
7. Community & Program Support: Assists with community outreach, donation drives, special events, and volunteer recognition initiatives, enhancing the organization’s community presence.
8. Volunteer Support & Development: Serves as the primary resource for volunteers, addressing questions, providing guidance, and facilitating ongoing education and annual evaluations.
9. Customer Service Excellence: Responds promptly and professionally to inquiries from volunteers, staff, patients, and visitors, consistently providing high-quality service and support.
10.Administrative & Financial Support: Coordinates meetings, volunteer activities, and departmental events; supports budget monitoring, supply management, and fundraising logistics.
11.Professional Growth: Participates in training, in-services, and hospital programs to enhance role effectiveness, knowledge, and skills.
12.Special Projects: Performs additional duties and special projects as assigned to support departmental objectives and organizational priorities.
EDUCATION/EXPERIENCE REQUIRED:
• High school diploma or equivalent required; Bachelor’s degree preferred.
• Minimum of two (2) years’ experience in volunteer coordination, administrative support, or related operational role.
• Demonstrated organizational, interpersonal, and communication skills.
• Proficiency in Microsoft Office.
• Experience with Vsys Anywhere preferred.
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers.
Benefits
The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.