Coor- Programming LIS - Full Time - Detroit/Days

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Information Technology
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1911502 Requisition #
GENERAL SUMMARY: 
  • Under the direction of leadership personnel; works in a self-directed manner to install, test, document, and maintain assigned laboratory information systems within specified boundaries according to established protocols; makes formal written and oral presentations on projects in compliance with established project methodology; and interacts with laboratories and laboratory systems customers. Has broad knowledge and understanding of laboratory systems and applications and has lead responsibility for operations and support of all laboratory systems and applications teams within Pathology Informatics. Handles review of systems and technical requests, escalated issues, and systems upgrades. Oversees the work of other analysts within Pathology Informatics under the direction of the Director Pathology Informatics. 
PRINCIPAL DUTIES AND RESPONSIBILITIES: 
Analysis 
  • Meets with clients and/or managerial personnel in order to determine and define specific systems’ information requirements and objectives for laboratory systems requests for a team within Pathology Informatics.
  • Works with laboratory leaders and requestors to determine project scope and recommend best approach to accomplish objectives of project requests. Estimates project complexity, within their assigned responsibilities and areas of advanced expertise, and works with customers to determine impacts and timelines for requests. 
  • Determines causes and impacts of laboratory systems malfunctions and applications issues using appropriate analysis steps; analyzes the most complex issues escalated from all Pathology Informatics teams, specifically regarding systems operations, and ensures follow up and resolution. 
Project Management 
  • Involved in projects impacting laboratory systems or laboratory data with a very high degree of organizational scope, impact, and risk that may involve multiple systems within HFHS. Self directed as to project completion. 
  • Participates on project teams and completes assignments from project leaders, measures project progress, and reports the status of projects to client and project leaders. 
  • Leads project teams that include members from HFHS departments and IT representing different systems; creates the project scope and schedule, maintains project issues list, and reports project status to customers and leadership. 
  • Guides other analysts within Pathology Informatics in analyzing requests, planning, and managing projects; particularly systems operations and technical projects. 
Systems/Applications Development 
  • Designs and specifies laboratory systems and applications functionality using appropriate application tools  
  • Assures that applications design meets the needs across the user base of HFHS pathology, and defined standards. 
  • Defines application security and control procedures; maintaining regulatory compliance and security of information. 
  • Develops application test plans and evaluates and documents the results of testing according to defined standards. 
  • Oversight of LIS analysts regarding systems development and programming. Systems/Applications Implementation 
  • Develops plans for the implementation of laboratory systems applications and enhancements for pathology. 
  • Prepares, or oversees preparation, of all Pathology Informatics documentation with a focus on technical and operations documentation; procedures, training material, and Pathology Informatics work documents.
Systems/Applications Support 
  • On-call in a leadership role to resolved escalated issues; acts as a resource to other analysts in Pathology Informatics.
  • Has lead operations responsibility within Pathology Informatics to ensure that all systems and operations issues are resolved properly and in a timely manner. 
  • Has adequate knowledge and experience to support laboratory systems for HFHS pathology with proficiency and make decisions concerning the most difficult systems issues. 
  • Has advanced LIS expertise and assumes the lead role in supporting all HFHS laboratory systems and applications. In this lead role; acts as a resource to others to ensure proper follow up and resolution of issues, prepares Pathology Informatics procedures for applications support, and implements upgrades. 
Teamwork / Staff Oversight 
  • Oversees and coordinates the work of analysts within Pathology Informatics. Works collaboratively with team members and customers in Pathology; assists others relative their areas of expertise. 
  • Responsible for systems and applications training of analysts in Pathology Informatics with a focus on systems operations and technical topics. Personal Development 
  • Active member of professional groups, information systems user groups, and special interest groups; shares knowledge gained with team members. Represents HFHS on a minimum of one vendor Special Interest Group. 
  • Aware of current applicable laboratory and healthcare regulations and implements compliant systems. 
Other duties as assigned.

EDUCATION/EXPERIENCE REQUIRED
  • Completion of an accredited bachelor’s degree program in: chemical, physical, or biologic science, medical technology, clinical laboratory science, or information systems. 
  • 10 years progressive experience supporting laboratory information systems applications and operations. 
  • Microsoft Office applications proficiency; Excel and Access required 
  • High level of analytical ability to gather and interpret data to: design systems and applications, and resolve systems issues. 
  • Planning skills to manage personal workload in a self-directed work environment and to complete assignments, projects, and issue resolution within appropriate timeframes, 
  • Organizational skills to coordinate projects within the department of Pathology and Laboratory Medicine and to direct the work of a project team of employees and/or vendors. 
  • Interpersonal skills to be able to collaborate with information systems clients and colleagues throughout HFHS to determine needs, define objectives, gain acceptance of the system throughout the shared user community, and assist in implementation of systems and applications.
  • Written and oral communication skills to be able to communicate effectively and accurately with customers and team.
  • Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS’ Customer Service Policy and summarized below: 
  1. Communication 
  2. Ownership 
  3. Understanding 
  4. Motivation 
  5. Sensitivity 
  6. Excellence 
  7. Teamwork 
  8. Respect 
  • Must practice the customer skills as provided through on-going training and in-services. 
  • Must possess the following personal qualities: 
  1. Be self-directed 
  2. Be flexible and committed to the team concept 
  3. Demonstrate teamwork, initiative and willingness to learn 
  4. Be open to new learning experiences 
  5. Accepts and respects diversity without judgment 
  6. Demonstrates customer service values
CERTIFICATIONS/LICENSURES REQUIRED: 
  • Knowledge of laboratory business processes and instrumentation 
  • Certification from a recognized national agency such as ASCP, ASM, ACS, HEW, or NCA 
  • Advanced education or degree in information systems or business 
  • Programming skills, database management, and/or information systems development tools experience. 
  • Project management experience or application expertise 
PHYSICAL DEMANDS/WORKING CONDITIONS: 
  • Typically works in a normal office environment with frequent visits to clinical and anatomic pathology laboratories. 
  • Must possess a valid Michigan driver’s license and transportation to travel to locations throughout HFHS as needed Working hours will vary based on projects, support needs, and on-call responsibilities

     Overview

       Henry Ford Health System, one of the largest and most comprehensive integrated U.S. health

       care systems, is a national leader in clinical care, research and education.  The system includes

       the 1,200-member Henry Ford Medical Group, five hospitals, Health Alliance Plan (a health

       insurance and wellness company), Henry Ford Physician Network, a 150-site ambulatory

       network and many other health-related entities throughout southeast Michigan, providing a

       full continuum of care.  In 2015, Henry Ford provided $299 million in uncompensated care.

       The health system also is a major economic driver in Michigan and employs more than 24,600

       employees.  Henry Ford is a 2011Malcolm Baldrige National Quality Award recipient.  The

       health system is led by President and CEO Wright Lassiter III.  To learn more, visit HenryFord.com.

     Benefits

       Whether it's offering a new medical option, helping you make healthier lifestyle choices or

       making the employee enrollment selection experience easier, it's all about choice.  Henry

       Ford Health System has a new approach for its employee benefits program - My Choice

       Rewards.  My Choice Rewards is a program as diverse as the people it serves.  There are

       dozens of options for all of our employees including compensation, benefits, work/life balance

       and learning - options that enhance your career and add value to your personal life.  As an

       employee you are provided access to Retirement Programs, an Employee Assistance Program

       (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness,                 and a whole host of other benefits and services.  Employee's classified as contingent status are not         eligible for benefits.    

      Equal Employment Opportunity/Affirmative Action Employer

        Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is

        committed to the hiring, advancement and fair treatment of all individuals without regard to

        race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

        weight, marital status, family status, gender identity, sexual orientation, and genetic information,

        or any other protected status in accordance with applicable federal and state laws.

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