Coor- Central Schedule - Cardiology - Full Time (40Hrs)/Days - Detroit
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- Henry Ford Hospital - Detroit Main Campus
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- 266642 Requisition #
Central Schedule Coordinator
Cardiology
Shift: Full Time - 40 Hours - Day Shift
Location: Detroit Campus-2799 W. Grand Blvd Detroit MI 48202
Henry Ford Health is seeking a highly organized and customer-focused Central Schedule Coordinator to join our team in Detroit. This position plays a critical role in coordinating patient access and provider scheduling across multiple practice locations and clinical resources. The ideal candidate thrives in a fast-paced environment, demonstrates strong multitasking abilities, and can work both independently and collaboratively while maintaining exceptional customer service.
GENERAL SUMMARY:
Under general supervision, the Central Schedule Coordinator functions as an “air traffic controller” for clinical scheduling operations, coordinating physician, advanced practice provider, procedural, equipment, and other clinical resource schedules to ensure timely patient access and operational efficiency.
Serves as a centralized scheduling resource across all practice locations within the specialty to support standardized scheduling practices, protocols, and procedures. Proactively manages and monitors provider and clinical resource availability to align with patient demand while ensuring accurate and consistent master schedules.
Acts as a liaison for referring providers, patients, and clinical teams to facilitate seamless scheduling coordination and communication.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Coordinates and maintains provider, procedural, equipment, and clinical resource schedules across multiple sites.
- Facilitates patient scheduling while ensuring timely access to care and efficient utilization of clinical resources.
- Tracks physician and advanced practice provider clinic time, schedule changes, time away requests, and schedule closures.
- Maintains accurate master scheduling templates and ensures consistency across all locations.
- Works closely with providers, leadership, clinical staff, and referring offices regarding scheduling needs and adjustments.
- Identifies scheduling conflicts and independently resolves issues in a timely manner.
- Prepares and maintains scheduling, utilization, and tracking reports as requested.
- Provides excellent customer service while handling high call volumes and multiple priorities simultaneously.
- Communicates scheduling concerns, barriers, or operational needs proactively and professionally.
- Supports standardized scheduling workflows, policies, and procedures across the specialty.
EDUCATION/EXPERIENCE REQUIRED:
- High School diploma or G.E.D. equivalent required.
- Associate degree preferred.
- Minimum one (1) to two (2) years of experience in a business office or healthcare setting required.
- Previous scheduling experience required; procedural scheduling experience strongly preferred.
- Experience with appointment scheduling, schedule maintenance, and coordination of multiple resources preferred.
- Strong analytical, organizational, and multitasking skills required.
- Ability to work effectively in a fast-paced environment and under pressure.
- Excellent interpersonal, communication, and customer service skills required.
- Ability to work autonomously and escalate concerns appropriately when needed.
- Familiarity with computer applications in a PC and healthcare systems environment preferred.
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers.
Benefits
The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.