Content Specialist - HaBITTS | Full Time
GENERAL SUMMARY:
A Content Specialist is a dedicated person responsible for overseeing the planning, organization, creation and publishing of all content for Epic and IT training which includes, but is not limited to the following:
- Midyear and Year End Department Analytics
- Training Survey Results
- Data Dashboard
- Key HaBITTS Metrics and Monthly Reports
- HaBITTS eRoom (Business apps and Epic Training)
- HaBITTS Department Site Epic, IT & Virtual Care Document Library (OneHenry)
- Epic, IT & Virtual Care Video Library (OneHenry)
- Epic Training Dashboards (Document and Video)
- Epic Just in Time Videos.
The Content Specialist serves content across a multitude of mediums including audio, text, and video. Various website content is largely controlled by the Content Specialist who creates and manages our digital materials to dynamically present new and fresh content to our end user community. The Content Specialist is also a content management Subject Matter Expert (SME) for the health system and provides ongoing support and education to others who are utilizing websites and other tools to serve content to their end user community.
The Content Specialist works closely with Leadership, Instructional Designers, HFHS Marketing and Web Services, Helios Analysts, and Corporate IT to develop content that is valuable to their desired target audience. This role requires a strong skill set in interpersonal, written and verbal communication as well as a broad set of technical skills.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
Many of the common responsibilities a Content Specialist will oversee include:
- Developing a content strategy
- Updating existing content
- Building an editorial calendar
- Content promotion
- Identifying new content opportunities
- Monitoring website traffic
- Providing accountability for deadlines
- Departmental Analytics
EDUCATION AND EXPERIENCE:
- Associates Degree or equivalent from a two-year college or technical school is required, Bachelor's Degree is preferred.
- 3 - 5 years computer related experience, required.
- Technical Knowledge, which includes, but is not limited to:
- VBA Coding
- Microsoft Image Composer
- RGB to HEX Codes
- Snag-it
- HTML
- Camtasia
- Captivate.
- Knowledge of HFHS clinical and operational workflows, as well as policy and procedures are beneficial.
- Well respected by peers and management and viewed as a trusted resource.
- Patience, with the ability to adapt to challenging situations and personalities.
- Outstanding customer service, people, and organizational skills.
- Constantly looks for ways to improve personal and organizational performance.
- Ability to maintain a high-level of energy, adaptability, and flexibility necessary for this project.
- Comfortable in the use of Microsoft Office Suite technology.
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers.
Benefits
The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.