Clinical Review Team Navigator Full Time
- High School Diploma/G.E.D. with at least 3-5 years previous experience working as a patient navigator, patient advocate, financial navigator or insurance verification specialist required.
- Bachelor's Degree in business, community health, social work, case management or a health care related field, preferred.
- Knowledge of at least two software packages (i.e. Word, Excel, or PowerPoint) required.
- Competent knowledge of health insurance and insurance billing required.
- Proficiency in EPIC applications such as Appointment Scheduling (all versions), Registrations, Work Queues and Referrals required.
- Bilingual, as appropriate to the work site.
- Possess the ability to speak clearly and effectively.
- Customer service-oriented including the ability to interact professionally and handle sensitive information/issues in a confidential, respectful, assertive, and empathetic manner in difficult interpersonal situations.
- Acts in a manner that establishes positive rapport with patients, families, and public/private financial assistance programs.
- Ability to quickly assess and respond appropriately to emergency situations.
- Ability to comprehend medical terms.
- Analytical skills to resolve complex problems requiring the use of scientific, mathematical, or technical principles, and in-depth experience in multi-tasking.
- Ability to deliver consistent results and possess the drive to continually improve processes to benefit the patient and the system.
- Ability to proofread typed work for errors. Ability to communicate via telephone to multi-disciplinary groups (patients, patients' families, insurance companies, other departments, etc.).
- Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions.
- Provides World Class Service Excellence to patients:
- Provides warm patient greeting and closing. (AIDET), aides in Service Recovery (HEART) and High Reliability (HRO) Quality standards
WORKING CONDITIONS:
- Normal office environment with minimal exposure to noise, dust, or extreme temperatures.
- Must have a valid State of Michigan driver's license, non-owned automobile coverage, and reliable transportation. Involves some travel to other Henry Ford system sites, community partner clinics or social service agencies in Southeast Michigan.
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers.
Benefits
The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.