Administrative Director Behavioral Health Services
General Summary
Under leadership of the VP Operational and Clinical Access, responsible for oversight and strategic planning for BHS Ambulatory and Addiction Medicine. The Administrative Director of Behavioral Health Services (Admin Dir-BHS) also provides administrative oversight and partnership with the clinical leads for the following programs: ED tele psyche, C/L Health Psychology, Neuropsychology, PHP, Sports Medicine and BHI. This oversight includes financial and administrative activities. Responsible for the staffing structure, program design and implementation, fiscal and facility management of the services. Manages total resources to assure that service meets established licensing and quality standards as well as customer service objectives. Establishes HFHS as the local, regional and state-wide provider of choice for addiction care and ambulatory
behavioral health services.
The Admin Dir-BHS will work collaboratively with regional HFHS, BHS and HAP leaders to recognize and respond to clinical and market need. Functions as a resource and collaborator for clinical and operational addiction medicine and
behavioral health service design.
The Admin Dir-BHS is responsible for and requires the greatest allocation of time focused on operationalizing programs, business plans and/or initiatives for the departments. In addition, this position is responsible to operationalize changes to
ensure cost, quality, and satisfaction targets are achieved.
The Admin Dir-BHS will be administratively responsible for the oversight of the operations of the facilities, materials, and support staff of the department. Develops and monitors the budget, outcomes in finance, quality and satisfaction, program and clinical improvements, staffing levels and performance. Serves & represents the business unit on various internal, external and local community committees.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
Program/Business/Operations Development, Implementation and Growth
1. Leads and drives site, service line and/or system-wide strategic planning, including program innovation and program development, to strive for long term success and growth.
2. Develops, implements, and evaluates business plans, capital planning, and resource planning and team structure to optimize the financial, programmatic and operational excellence of the services provided.
3. Develops processes and programs with the goal of creating operational linkages and synergies between programs to increase efficiencies, eliminate waste and deliver a better care experience.
4. Works in collaboration with Finance to monitor conformance to policies and procedure relative to fee structure, fee collection and prior approval. Assures seamless communication between direct medical and clinical functions and billing departments.
5. Responsible for licensure and accreditation, budget development, growth and marketing strategies, staff procurement and project management.
6. Responsible for performance of department programs. Carries out responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
7. Oversees operations of workgroups including patient care flow, business office functions, and staffing.
Finance
1. Oversees and manages all aspects of financial lines for scope of business including clinical, research, teaching and endowments.
2. Assures sound fiscal management of the programs in the facility though
Staff Engagement
1. With physician leadership, is responsible for support staff, advanced practice
2. Ensures that plans and processes are in place to improve engagement and
Patient Care Experience
1. Responsible for oversight and process improvements of the patient care
2. Works within specific areas of focus and at much broader level to improve the patient experience from initial point of contact to completion of service.
Citizenship
1. Contributes to projects and initiatives at a Group and/or System level, beyond immediate departmental needs.
2. Has membership in or is actively participating in at least one professional organization.
Marketing
1. Keeps abreast of market dynamics and specialty product development from national and local trends in order to lead improvement plans from ideation to implementation based on those learnings.
2. Develops marketing strategy and oversees its implementation.
3. Works with external hospitals and/or practices, legal, contracting and other related areas to create and maintain partnerships beyond HFHS. Serves as community outreach liaison attending community events to educate and establish contacts within the community to become a needed resource.
4. Develops relationships with community resources that refer patients for addiction treatment, including treatment centers, major employers/EAPs, mental health professionals, medical doctors, and any other referring agency.
5. Leverages marketing, development and other organizational partners to bolster approaches for growth, strategic planning and program building.
6. Continually utilize all web, digital and marketing tools available to develop new ways to attract referrals.
EDUCATION/EXPERIENCE REQUIRED:
• Bachelor Degree in Business, Health Care Administration or related field required.
• Master Degree in Business or HCA or related field preferred.
• Three to five (3-5) years of experience in clinical and/or administrative leadership required.
• Experience managing an addiction medicine facility preferred.
CERTIFICATIONS/LICENSURES REQUIRED:
- Must meet or exceed core customer service responsibilities, standards and behaviors as
outlined in the HFHS’ Customer Service Policy and summarized below:
Communication Ownership
Understanding Motivation
Sensitivity Excellence
Teamwork Respect - Must practice the customer skills as provided through on-going training and in-services.
- Must possess the following personal qualities:
Be self-directed
Be flexible and committed to the team concept
Demonstrate teamwork, initiative and willingness to learn
Be open to new learning experiences
Accepts and respects diversity without judgment
Demonstrates customer service values
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Partnering with nearly 2 million people on their health journey, Henry Ford Health provides a full continuum of services at 250 care locations throughout southeast and south central Michigan. With 33,000 valued team members, Henry Ford is also among Michigan’s largest and most diverse employers. Our superior care and discoveries are powered by nearly 6,000 physicians, researchers and advanced practice providers. Learn more at henryford.com.
Benefits
Whether it's offering a new medical option, helping you make healthier lifestyle choices or
making the employee enrollment selection experience easier, it's all about choice. Henry
Ford Health has a new approach for its employee benefits program - My Choice
Rewards. My Choice Rewards is a program as diverse as the people it serves. There are
dozens of options for all of our employees including compensation, benefits, work/life balance
and learning - options that enhance your career and add value to your personal life. As an
employee you are provided access to Retirement Programs, an Employee Assistance Program
(Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.