Access Technology Consultant
EDUCATION/EXPERIENCE REQUIRED:
- Bachelor's Degree in business or related field required. (Analytics, Project Management, Management Engineering, Information Systems preferred).
- Five (5) years of relevant experience in an appropriate field required (industrial/related engineering, project management, business administration, healthcare administration, organizational development, information technology, analytics, or similar field).
- One year of experience preparing and presenting data analytics to support strategic planning required.
- Certification in Salesforce or Genesys preferred.
- Experience managing Access applications such as Genesys; Workforce Optimization, IVR, Quality, Call Routing, Reporting software and/or Salesforce preferred.
- Ability to manage complex, simultaneous assignments with potentially conflicting priorities and deadlines.
- Ability to identify when input from Director or other senior staff member is necessary.
- Strong diplomacy, collaboration and presentation skills.
- Strong leadership/mentoring skills applicable to lead/facilitate multi-disciplinary teams and help group reach consensus on complex issues.
- Strong interpersonal skills; ability to communicate effectively with all levels of management and staff across the System.
- Ability to lead/provoke the thinking of senior level administrators and medical leadership.
- Oral and written communication skills, including the ability to teach technical/analytical concepts to non-technical managers and staff.
- Strong analytical skills.
- Ability to examine data for trends and the ability to turn data into information for action.
- Proven project management skills.
- Sound decision-making skills.
- Problem solving skills
- Ability to approach problems logically and troubleshoot.
- Able to maintain confidentiality requirements.
- Seeks out new learning experiences.
- Employees are expected to keep their area clean and organized as well as common areas, as assigned.
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Partnering with nearly 2 million people on their health journey, Henry Ford Health provides a full continuum of services at 250 care locations throughout southeast and south central Michigan. With 33,000 valued team members, Henry Ford is also among Michigan’s largest and most diverse employers. Our superior care and discoveries are powered by nearly 6,000 physicians, researchers and advanced practice providers. Learn more at henryford.com.
Benefits
Whether it's offering a new medical option, helping you make healthier lifestyle choices or
making the employee enrollment selection experience easier, it's all about choice. Henry
Ford Health has a new approach for its employee benefits program - My Choice
Rewards. My Choice Rewards is a program as diverse as the people it serves. There are
dozens of options for all of our employees including compensation, benefits, work/life balance
and learning - options that enhance your career and add value to your personal life. As an
employee you are provided access to Retirement Programs, an Employee Assistance Program
(Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.