151202 - Access Technology Analyst

Business (Non-Clinical)
211955 Requisition #













Responsible for capturing user requirements to develop or modify collaboration products that address complex business problems; participate in focus groups to obtain user feedback, identify themes, design user stories and wireframes; document new feature and enhancement requirements for various access related applications; supply data analysis and performance models to senior and executive management to support business decisions; prepare and deliver reports to both internal and external customers; work to better understand the inter-relationships between staffing, call arrival patterns and volumes, contact center, and corporate system wide performance objectives, and how they will be achieved using appropriate strategic plans; ensure data accuracy and validity derived from a variety of systems; perform data analysis using statistical techniques; prepare detailed specifications, wireframes, user stories, epics, and theme documentations; develop and execute comprehensive test and data validation plans to confirm product functionality; support the development of training plans and/or job aids as new enterprise features and functions are implemented; work with technology partners and peers to maintain appropriate knowledge base information as the collaboration solutions environment evolves and changes; provide a wide array of analytic support to multiple ongoing projects; prepare ongoing, ad hoc data modeling support for contact center management and present to executive management that supports the performance objectives of the contact center; utilize Simio, MS Access, Pivot tables/charts, Power View, VBA, Macros, Forecasting, Vlookup data modeling/analysis, Power BI, Tableau, SQL, Python, R and KNIME flow variables/configuration nodes to perform duties; supply technical systems administration for all Contact Center and Access Department applications; serve as liaison with the IT organization for all hardware/software fixes and/or upgrades for access technology related activities; provide content, validate and maintain the integrity of the department pages of the Henry Ford website; create, design, and coordinate all call reports and data models relative to contact center and Access department for the purpose of providing data analysis the entire Enterprise; provide data analysis results used as guidance to senior leaders for contact center strategic planning; and design and publish reporting templates that are used for dash boarding purposes to communicate contact center metrics throughout the enterprise.  


Location : 3031 W. Grand Blvd., Suite 800, Detroit, Michigan, 48202;


Salary: $58,149 per year


Minimum Qualifications:

Education: Bachelors Degree in Management Information Systems, Computer Science, Computer Engineering, Data Analytics, Information Technology Management, or in a related field of study (will accept equivalent foreign degree);


Training:  None


Experience: One (1) year in the position above, as an Operations Analyst, as an Associate Rel Support Manager – IRM, as a Graduate Assistant, or in a related occupation;


Other Requirements: Experience must have included any use of all the following: Pivot tables/charts, Power View, VBA, Macros, Forecasting, Vlookup data modeling/analysis, Power BI, Tableau, SQL, Python, R and KNIME flow variables/configuration nodes.


Will also accept any suitable combination of education, training and/or experience.






       Under the leadership of President and CEO Wright L. Lassiter, III, Henry Ford Health System is a

       $6 billion integrated health system comprised of six hospitals, a health plan, and 250+ sites

       including medical centers, walk-in and urgent care clinics, pharmacy, eye care facilities and

       other healthcare retail. Established in 1915 by auto industry pioneer Henry Ford, the health system

       now has 32,000 employees and remains home to the 1,900-member Henry Ford Medical Group, one

       of the nation’s oldest physician groups. An additional 2,200 physicians are also affiliated with the

       health system through the Henry Ford Physician Network. Henry Ford is also one of the region’s  

       major academic medical centers, receiving between $90-$100 million in annual research funding and

       remaining Michigan’s fourth largest NIH-funded institution. Also an active participant in medical

       education and training, the health system has trained nearly 40% of physicians currently practicing

       in the state and also provides education and training for other health professionals including nurses,

       pharmacists, radiology and respiratory technicians. visit HenryFord.com.


       Whether it's offering a new medical option, helping you make healthier lifestyle choices or

       making the employee enrollment selection experience easier, it's all about choice.  Henry

       Ford Health System has a new approach for its employee benefits program - My Choice

       Rewards.  My Choice Rewards is a program as diverse as the people it serves.  There are

       dozens of options for all of our employees including compensation, benefits, work/life balance

       and learning - options that enhance your career and add value to your personal life.  As an

       employee you are provided access to Retirement Programs, an Employee Assistance Program

       (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness,                 and a whole host of other benefits and services.  Employee's classified as contingent status are not         eligible for benefits.    

      Equal Employment Opportunity/Affirmative Action Employer

        Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is

        committed to the hiring, advancement and fair treatment of all individuals without regard to

        race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

        weight, marital status, family status, gender identity, sexual orientation, and genetic information,

        or any other protected status in accordance with applicable federal and state laws.

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