Web Communications Analyst (Hybrid - Troy, MI) - Health Alliance Plan

🔍 Troy, Michigan

📁: Business (Non-Clinical)

📅   : 248873 Requisition #

📅   : Sep 16, 2024 Post Date

Thanks for your interest in the Web Communications Analyst (Hybrid - Troy, MI) - Health Alliance Plan position. Unfortunately this position has been closed but you can search our 1,999 open jobs by clicking here.

EDUCATION/EXPERIENCE REQUIRED:

Associate degree or 48 credit hours passed or four (4) years equivalent experience in related field.
Two (2) years of demonstrated web/email-customer service, and/or other social media experience.
Two (2) years of demonstrated problem resolution and root cause analysis which reflects the ability to handle escalated and or complex inquiries.
Demonstrated experience and knowledge of various software programs, such as Windows, Microsoft Word, and Microsoft Excel.
Demonstrated ability to compose business related written communication.
Must demonstrate a very high degree of maturity, poise, flexibility and good judgment in responding to inquiries from customers.
Must be dependable.
Demonstrated problem solving, critical thinking, analytical and judgment skills.
Work effectively with diverse people; strong interpersonal skills, using tact and diplomacy.
Demonstrated verbal communication and strong business writing skills including creating and presenting presentations.
Demonstrated ability to compose business related written communication.

EDUCATION/EXPERIENCE PREFFERED:

Bachelor’s Degree in Health Care, Business or related field of study preferred.
Experience working in Pega Customer Relationship Manager/Appeal and Grievance preferred.
A working knowledge of appeals, grievances, inquiries and the specific processes of how they should be processed preferred.
Demonstrated experience in applying analysis and research techniques and experience in coordinating projects and obtaining results.
Demonstrate the ability to organize, prioritize and handle multiple priorities concurrently in a timely and accurate manner with minimal supervision.
Demonstrate the ability to handle assigned projects from start to successful completion including appropriate follow-up and documentation.
Detailed understanding of HMO, PPO, Medicare, MMP, DSNP Medicaid, Qualified Health Plans through Health Care Reform, Self-funded and traditional health care delivery systems and benefits.
Demonstrated technical understanding of database-oriented computer systems.
Two (2) years of customer service experience in an office setting as a professional; health care preferred.

Overview

HAP is a Michigan-based, nonprofit health plan that provides health coverage to individuals, companies and organizations. A subsidiary of Henry Ford Health System, we partner with doctors, employers and community groups to enhance the overall health and well-being of the lives we touch. With more than 1,100 dedicated and passionate employees, our goal is to make health care easy for our members.

Under the leadership of President and CEO Robert G. Riney, Henry Ford Health is a

$6 billion integrated health system comprised of six hospitals, a health plan, and 250+ sites

including medical centers, walk-in and urgent care clinics, pharmacy, eye care facilities and

other healthcare retail. Established in 1915 by auto industry pioneer Henry Ford, the health system

now has 32,000 employees and remains home to the 1,900-member Henry Ford Medical Group, one

of the nation’s oldest physician groups. An additional 2,200 physicians are also affiliated with the

health system through the Henry Ford Physician Network. Henry Ford is also one of the region’s

major academic medical centers, receiving between $90-$100 million in annual research funding and

remaining Michigan’s fourth largest NIH-funded institution. Also an active participant in medical

education and training, the health system has trained nearly 40% of physicians currently practicing

in the state and also provides education and training for other health professionals including nurses,

pharmacists, radiology and respiratory technicians. visit HenryFord.com.

Benefits

Whether it's offering a new medical option, helping you make healthier lifestyle choices or

making the employee enrollment selection experience easier, it's all about choice. Henry

Ford Health System has a new approach for its employee benefits program - My Choice

Rewards. My Choice Rewards is a program as diverse as the people it serves. There are

dozens of options for all of our employees including compensation, benefits, work/life balance

and learning - options that enhance your career and add value to your personal life. As an

employee you are provided access to Retirement Programs, an Employee Assistance Program

(Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness

and access to day care services at Bright Horizons Midtown Detroit, and a whole host of other

benefits and services. Employee's classified as contingent status are not eligible for benefits

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.

Web Communications Analyst (Hybrid - Troy, MI) - Health Alliance Plan

🔍 Troy, Michigan

Overview

Benefits

Equal Employment Opportunity/Affirmative Action Employer

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