Voice Architect
EDUCATION/EXPERIENCE REQUIRED:
- Bachelor's degree in Computer or Management related field or equivalent Health Care IT Voice Network Management experience.
- Minimum five (5) years of experience with voice teams and solutions.
- Minimum five (5) years of experience with complex multi-site VoIP networks.
- Five (5) years of experience in an multi-vendor voice and data environment consisting of hardware and software from Siemens/Unify, Cisco, and Avaya.
- Five (5) years of experience supporting complex environments, using tools such as, Orion Solar Winds, Oasis, Comview and Impact Technologies for performance optimization and capacity planning.
- Five (5) years of experience working with Spectralink, ASCOM or similar technologies for wireless communications, preferably in a healthcare environment.
- Ten (10) years of experience Voice Mail and Unified Messaging systems, preferably the Unify Xpressions software.
- The individual must have experience managing the design, implementation and support of advanced voice related systems.
- The individual must demonstrate mature and effective techniques of translating business requirements into technical solutions.
- Must be self-directed and have the ability to adapt to sudden changes. Strong interpersonal and conflict management skills.
- Strong understanding of process flows and implementation roll outs. Strong problem solving and analytical skills.
- Must be highly collaborative and able to work with different organizations and teams.
- Capable of working independently and has the ability to effectively communicate with leaders, users and technical colleagues.
- Excellent verbal, written, and interpersonal communication skills.
- Ability to work quickly and efficiently under deadline pressure.
- Ability to handle numerous projects simultaneously.
- Demonstrated ability to solve complex problems within converged communications infrastructure.
- Ability to communicate and influence business and technical staff.
CERTIFICATIONS/LICENSURES REQUIRED:
- Must have ITIL certification and past certification preferred in various voice and related technologies.
- Relevant industry certifications include Unify/Siemens, ITIL preferred.
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Partnering with nearly 2 million people on their health journey, Henry Ford Health provides a full continuum of services at 250 care locations throughout southeast and south central Michigan. With 33,000 valued team members, Henry Ford is also among Michigan’s largest and most diverse employers. Our superior care and discoveries are powered by nearly 6,000 physicians, researchers and advanced practice providers. Learn more at henryford.com.
Benefits
Whether it's offering a new medical option, helping you make healthier lifestyle choices or
making the employee enrollment selection experience easier, it's all about choice. Henry
Ford Health has a new approach for its employee benefits program - My Choice
Rewards. My Choice Rewards is a program as diverse as the people it serves. There are
dozens of options for all of our employees including compensation, benefits, work/life balance
and learning - options that enhance your career and add value to your personal life. As an
employee you are provided access to Retirement Programs, an Employee Assistance Program
(Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.