Voice Architect
EDUCATION/EXPERIENCE REQUIRED:
- Bachelor's degree in Computer or Management related field or equivalent Health Care IT Voice Network Management experience.
- Minimum five (5) years of experience with voice teams and solutions.
- Minimum five (5) years of experience with complex multi-site VoIP networks.
- Five (5) years of experience in an multi-vendor voice and data environment consisting of hardware and software from Siemens/Unify, Cisco, and Avaya.
- Five (5) years of experience supporting complex environments, using tools such as, Orion Solar Winds, Oasis, Comview and Impact Technologies for performance optimization and capacity planning.
- Five (5) years of experience working with Spectralink, ASCOM or similar technologies for wireless communications, preferably in a healthcare environment.
- Ten (10) years of experience Voice Mail and Unified Messaging systems, preferably the Unify Xpressions software.
- The individual must have experience managing the design, implementation and support of advanced voice related systems.
- The individual must demonstrate mature and effective techniques of translating business requirements into technical solutions.
- Must be self-directed and have the ability to adapt to sudden changes. Strong interpersonal and conflict management skills.
- Strong understanding of process flows and implementation roll outs. Strong problem solving and analytical skills.
- Must be highly collaborative and able to work with different organizations and teams.
- Capable of working independently and has the ability to effectively communicate with leaders, users and technical colleagues.
- Excellent verbal, written, and interpersonal communication skills.
- Ability to work quickly and efficiently under deadline pressure.
- Ability to handle numerous projects simultaneously.
- Demonstrated ability to solve complex problems within converged communications infrastructure.
- Ability to communicate and influence business and technical staff.
CERTIFICATIONS/LICENSURES REQUIRED:
- Must have ITIL certification and past certification preferred in various voice and related technologies.
- Relevant industry certifications include Unify/Siemens, ITIL preferred.
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers.
Benefits
The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.