Unit Secretary - Inpatient Floor F2 - Full Time - Days

General Qualifications:

The Unit Secretary is responsible for many tasks and responsibilities that are detailed in the attached task list. The top priorities for all Unit Secretaries are:

- Customer Service 

- Answer phones and facilitate communication between the nursing unit and callers

- Respond to call lights

- Clerical processing of new admissions including creating patient charts, other duties define by unit (i.e. MyChart enrollment)

-  Scheduling of post-discharge appointment with patient following the established business unit process During downtime, process and back-enter        non-medication orders placed during downtime.

 - Maintain downtime paper forms 

Perform monthly maintenance of BCA, printer and unit report

EDUCATION/EXPERIENCE REQUIRED:  High school diploma or G.E.D. equivalent  Previous experience as a unit secretary preferred  One year in healthcare setting such as medical office, hospital or laboratory. 

Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS’ Customer Service Policy and summarized below:  Communication  Ownership  Understanding  Motivation  Sensitivity  Excellence  Teamwork  Respect Must practice the customer skills as provided through on-going training and in-services.

 Must possess the following personal qualities:  Be self-directed  Be flexible and committed to the team concept  Demonstrate teamwork, initiative and willingness to learn  Be open to new learning experiences  Accepts and respects diversity without judgment  Demonstrates customer service values 

PHYSICAL DEMANDS/WORKING CONDITIONS:

  Physical ability to lift and move supplies and equipment  Works in patient care area environment which may include exposure to communicable diseases, unpleasant odors, acute patient conditions, potential exposure to infection, hazardous gases.  Prolonged standing, walking, and lifting of supplies and equipment