Team Leader - Optical Dispenser - Full time - Southfield
GENERAL SUMMARY
Interprets written eyeglass prescriptions, works with patients in all aspects of eyeglass care and use, and ensures proper fit. Prepares and maintains schedule for Optical Dispensers at a specific location and organizes and conducts training of new employees.
PRINCIPAL DUTIES AND RESPONSIBILITIES
· Prepares and maintains monthly rotating schedule for all Optical Dispensers.
· Responsible for all training modules for new hires. Acts as a resource person to all Optical Dispensers. Efficiently organizes and prioritizes daily activities.
· Designs, measures, fits and adapts lenses and frames for patient according to written optical prescription or specification. Interprets doctor’s prescription and suggest products and enhancements to address specific prescription requirements.
· Assists patient with selecting frames.
· Answers and addresses customer concerns and questions.
· Measures customer for size of eyeglasses and coordinates frames with facial and eye measurements and optical prescription.
· Prepares work orders for optical laboratory.
· Communicates with outside vendors and labs regarding eyeglass orders.
· Inspects and adjusts all eyewear and eyewear material.
· Effectively maintains multiple phone lines while demonstrating proper telephone etiquette.
· Demonstrates and understands frames and lens materials as well as enhancements while assisting patients in selecting frames and lenses best suited for lifestyle and prescription.
· Is proficient in understanding all types of lenses, functionality of all lenses; the use of lensometer (manual and automatic).
· Use HFO’s E.A.R.N. process (engage, ask, recommend, nourish) to ask questions and make appropriate recommendations based on customer needs.
· Proficient in understanding of lens manufacturer and emblems, understanding of base curve, and interpreting prism.
· Proficient in understanding and interpreting electronic medical records.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
· Requires High school diploma or GED.
· Requires previous computer experience, customer service and/or retail or hospitality experience.
· Requires previous optical experience.
· Requires basic math skills.
· Previous dispensing/optical experience required.
· Must be able to walk, bend and stand for extended periods of time.
WORKING CONDITIONS
· Works in retail optical environment.
· Requires evening and weekend hours.
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers.
Benefits
The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.