Supv- Patient Transportation/Express Partner - Fulltime - Midnights (10:30p-7a) - Detroit
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- Henry Ford Hospital - Detroit Main Campus
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- 259502 Requisition #
GENERAL SUMMARY:
Under the supervision of the Administrator of Support Services, completes a variety of duties including, but not limited to providing supervision of a 24/7 patient transportation department, supervises the operational and personnel activities of the Patient Transportation department.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
· Supervisors and coordinates activities, work schedules breaks of Transporters
· Maintain and monitor Teletracking EPIC.
· Maintain and support goals of the department.
· Promote positive teamwork.
· Promote customer service standards to ensure high service levels are achieved.
· Provide input for department procedures.
· Identify problems and quickly resolve customer issues to ensure customer satisfaction.
· Maintain communication with all levels of the organization.
· Anticipate and plan staffing needs. Cover sick and vacation requests within budget.
· Must have proven ability to successfully supervise multiple responsibilities and meet deadlines. 11.Helps monitor the Express Patient Transportation budget.
· Set performance goals, coach and motivate staff.
· Recognize and reward staff for job well done.
· Administrator disciplinary action according to the HFHS policy, when appropriate.
· Report Patient Transportation issue to management and monitor compliance.
· Assist other Support Services processed by providing critical, seamless communication between all groups and the patient caregiver.
· Lead safety committee and perform safety audit.
· Understand equipment management program and patient charges.
· Conduct training.
· Performs other related duties as assigned.
EDUCATION/EXPERIENCE REQUIRED:
- High School Diploma or equivalent required.
- Higher education preferred. One (1) year of progressively more responsible experience in patient transportation and operation of equipment and materials utilized in patient transportation required.
- Must have the ability to independently organize and prioritize responsibilities; problem solve.
- Ability to adapt in a constantly changing environment.
- Excellent verbal, written and communication and customer service skills.
- Problem Solver with win-win solutions. Ability to multi-task in a very fast paced, team-oriented environment.
- Ability to handle and respond quickly to emergency situations.
- Proficient knowledge of Microsoft Office products, Windows, and the Internet.
- EPIC experience preferred.
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers.
Benefits
The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.