Sr. Application Analyst - Epic
GENERAL SUMMARY/PRIMARY FUNCTION:
The Senior (Sr.) Application Analyst is responsible for participating in the overall design,
implementation, training, documentation, operation, and support of Clinical or Business
applications and reports. This includes contributing to the planning, design,
implementation, and optimization of their specific application. The Sr. Application
Analyst takes general direction from their supervisor or manager. The Sr. Application
Analyst may in some instances also serve as a Helios liaison to their associated clinical
or business departments throughout the system. This includes, but is not limited to, the
assessment of optimization efforts to meet system goals including patient safety/quality
of care, revenue capture and efficient operations. The Sr. Application Analyst performs
these activities following Henry Ford Health standards and processes.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
1.) The Sr. Application Analyst plans, designs/builds, tests, implements, and supports
the needs of their application.
• Participates on cross-functional teams as required to ensure integration and
alignment of build, process design, and configuration of workflows.
• Identifies inefficiencies and opportunities for improvement within application
design and recommends solutions.
• Provides ongoing operational support post implementations.
2) Acts as the Helios liaison to associated departments and constituencies throughout
the health system on their specific application. Understands core system processes
and interdependencies.
• Participates actively in key meetings with Application Teams to develop best
practice processes for their specific application.
• May represent application team within other Organizational Departments.
• Recommends and develops process and workflow configurations and/or changes
to align with best practices, standardization, integration needs/requirements,
compliance and/or regulatory policies.
• Uses human factors and error proofing concepts whenever possible to improve
safety and efficiency.
3) Works effectively as part of a team in resolving issues escalated through the Help
Desk in a timely manner. Investigates, tests, resolves problems related to
application. Ensures that their application team provides high level of customer
service and appropriate coverage off-hours for critical problems. Identifies,
escalates, and resolves issues that impact infrastructure and application
performance.
• Evaluate trends on performance, capacity and operational health and develops
plans to address key issues.
• Provides preventative maintenance, troubleshooting and resolves problems to
ensure infrastructure and application stability.
• Focus on continual improvement best practices by identifying and diagnosing
improvement opportunities. Adheres to Service Level Agreement expectations
demonstrated through ongoing support of live users.
4) Promotes, develops, and adheres to system standards, and best practices.
Collaborates across Helios team to develop unified approaches and standard work.
Collaborates with other team members to promote re-use and develop consistent
technical build, implementation, and support processes.
• Provides input on standards, best practices, and process improvements. Input
may be, but not limited to, best clinical and /or business process and workflows.
• Participates in testing best practices and standards.
• Works to implement applications according to requirements, specifications, and
compliance/regulatory standards.
• Stays current with respective technology capabilities and/or third-party billing and
compliance regulations (when applicable).
• Participates in implementation of major version upgrades and special updates.
5) Communication & Relationship Management
• Works with other Helios teams to resolve issues while maintaining Henry Ford
Health Standards of Excellence.
6) Provides input to support technology planning
• Works with IT, Helios, and Operations management to ensure systems are in line
with overall policies, standards, processes, and overall workflows.
• Stays current with vendor capabilities and provides input into software/system
implementation strategies and plans.
EDUCATION/EXPERIENCE REQUIRED:
• Associates Degree / two (2) years of college required; Bachelor’s degree preferred.
• Requires more than two years of strong experience in one of the following:
- Technical experience:
▪ Strong knowledge of state-of-the art engineering approaches in design, build,
testing, debugging problems, and ongoing technical support. Able to
articulate previous examples of workflows and processes associated with
previous IT experience.
AND/OR
- Clinical experience includes:
▪ Strong knowledge/experience in clinical workflows and processes. Able to
articulate previous examples of workflows and processes associated with
clinical experience integrated with IT solutions.
AND/OR
- Revenue experience includes:
▪ Specific knowledge of one or more of the following: bed management,
registration, scheduling, revenue cycle reports, professional billing, hospital
billing, medical records, or coding. Additionally, must be able to articulate
revenue cycle workflows and processes for one or more of the above areas
with a focus on IT integrated solutions.
CERTIFICATIONS/LICENSURES REQUIRED:
Epic accreditation or certification in designated application (may hire into position
without accreditation or certification but must attain accreditation or certification within
first 6 months of hire to continue employment.
Must meet or exceed core customer service responsibilities, standards and behaviors as
outlined in the Henry Ford Health Customer Service Policy and summarized below:
- Communication - Ownership
- Understanding - Motivation
- Sensitivity - Excellence
- Teamwork - Respect
Must practice the customer skills as provided through on-going training and in-services.
Must possess the following personal qualities:
- Be self-directed
- Be flexible and committed to the team concept
- Demonstrate teamwork, initiative, and willingness to learn
- Be open to new learning experiences
- Accepts and respects diversity without judgment
- Demonstrates customer service values
PHYSICAL DEMANDS/WORKING CONDITIONS:
Normal office environment with minimal exposure to noise, dust, or extreme
temperatures.
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers.
Benefits
The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.