Senior Lead Executive Assistant - Health Alliance Plan

Be the Right Hand to Our Visionary CEO & CFO!

Are you a proactive, high-energy professional who thrives in fast-paced environments and knows how to anticipate needs before they arise? We’re looking for a sharp, resourceful Senior Lead Executive Assistant to the CEO & CFO who can seamlessly manage priorities, build strong relationships, and help drive the business forward.

In this pivotal role, you won’t just be managing a calendar—you’ll be a trusted partner to our Executive Leadership, providing critical support on strategic initiatives, confidential matters, and everything in between. If you're available to work 3-4 days at the HAP corporate office in Troy, MI and are looking for a role where your impact is felt at the highest levels of the organization, this is your moment.

GENERAL SUMMARY:

As Senior Lead Executive Assistant, you will have access to and the opportunity to influence and drive HAP. You will be the trusted go-to resource for two Executive Leaders in the following roles:  HAP President & CEO, Chief Compliance Officer, VP Transformation, SVP-Chief Financial Officer, Deputy General Counsel, VP-HR, SVP-Chief Operating Officer, SVP-Chief Sales & Marketing Officer, SVP-Chief Medical Officer, in managing strategic projects and championing change. Acts as a resource/liaison for Executive Support Services staff and all other business unit personnel throughout HAP.  This position will work closely with the Executive Leader on complex projects to ensure that the visions of HAP and the System are worked through with an optimal level of support.  This position will be a resource to those engaged in operational projects to enable the most efficient and effective ways to move forward by focusing and concentrating on eliminating duplication, increasing accountability and enhancing alignment across the System.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• This role coordinates with senior executives, physician leaders, presidents and market CEOs, elected officials, major donors, board members, and community leaders.  Demonstrates the ability to analyze, integrate, recommend, and contribute cross-functionally.
• This position is responsible for working independently to coordinate every aspect of the office of Executive Leader.  Will be effective, versatile and action oriented.  Handles a wide variety of situations requiring knowledge of the overall functions of all areas of responsibility with tact and confidentiality.  Keeps the Executive Leader appropriately informed of relevant issues by demonstrating the discretion to determine the importance and urgency of issues.
• Schedules appointments and coordinates arrangements for meetings and conferences, often of a System-wide or complex nature.  Sets up direct report and other critical stakeholder meetings, including agendas requiring knowledge of the purpose of the meetings, organizational priorities, and confidentiality.  Ensures that appropriate parties are included in the meetings.  Ensures that attendees know of any pre-meeting work required.  Compiles pre-meeting materials.  Follows up as needed.
• Manages the Executive Leader’s daily calendar of activities having authority to commit or cancel.  Manages the calendar in planning, communication and coordination of internal and external meetings and demonstrates the insight and sophistication to construct and alter meetings such that all relevant individuals are included to accomplish the goal of the meeting with maximal efficiency and minimal likelihood of the need to schedule additional meetings.  This may include proactively modifying requested meetings.
• Responds to inquiries concerning activities and operation of various corporate and hospital departments, general administrative activities and operations, and routine informational questions and handles complex and sensitive inquiries.
• Helps create, build and influence alignment by recognizing opportunities and creating synergy between various parties while helping to ensure a level of accountability to the Executive Leader.
• Supports and encourages the removal of barriers by crossing organizational boundaries to enhance support and to move initiatives forward.  Recommends approaches aimed at creating a desired and successful outcome.
• Drive continuous improvement of operational processes with a focus on simplification.
• Lead or support projects including presentations, team initiatives, project plans, etc.
• Maintain consistency across key documents, templates.
• Proactively manage leader’s time and communication strategy.
• Oversee both credit card and expense reports.
• Strategic, forward thinking and proactive.
• Proven project management skills.
• Good judgment and initiative to make independent decisions in the face of ambiguity.
• Ability to manage complex, simultaneous assignments with potentially conflicting priorities and deadlines.
• Strong interpersonal skills; ability to communicate effectively with all levels of management and staff across the System.
• Knowledge of and access to relevant System data and data gathering techniques.
• Sound decision-making skills.
• Strong diplomacy and collaboration skills.
• Requires a high level of tact and integrity due to the frequency of internal and external contacts and exposure to confidential data.