Senior Epic Client System Specialist | Helios Infrastructure
GENERAL SUMMARY:
The Senior Epic Client Systems Specialist works closely with the Epic Client Systems Architect to maintain and manage the health system's Epic EHR environment. This includes work on Windows Servers, Citrix XenApp and XenDesktop servers, and Epic-integrated third-party applications.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Obtain and maintain Epic training and certification in assigned area
- Responsible for the design, delivery and administration of all core Epic and Epicintegrated Windows-based servers
- Install, configure, maintain, and upgrade all Windows-based Epic applications and services, such as Epic Print Service, Interconnect, and MyChart
- Configuration and maintenance of Epic related printing and faxing infrastructure
- Change management of responsible servers
- Responsible for system backup configuration, execution, and testing
- Epic system Disaster Recovery planning and testing of responsible servers in support of the overarching Epic disaster recovery plan
- Serve as liaison with core infrastructure teams
- Maintain system documentation to enable ongoing support of the system.
- Break-fix and maintenance of Epic Windows applications
- Work with Epic Systems to resolve issues
- Responsible for supporting and independently completing project tasks
- Collaborate with the Epic Client Systems Architect on all changes to the environment
- Monitor performance and resources and adjust as needed
- Apply patches to Epic and Epic-integrated applications and services
- Participate in on-call rotation where responsibilities include troubleshooting server issues and restoring down services
- Quickly respond to issues when they occur
EDUCATION/EXPERIENCE REQUIRED:
- Bachelor's Degree in computer science, engineering, or other technical field; or equivalent experience considered in lieu of degree.
- Minimum of three (3) years of Epic Client Systems administration with progressively more challenging work.
- Must have strong Windows experience. Epic Client System Manager (ECSM) certification is highly desired.
- Minimum of five (5) years of Windows Server administration.
- Understanding of Networking highly desired.
- PowerShell/VBscript scripting experience preferred.
- Must possess strong technical, analytical, and problem-solving skills.
- Good written and verbal communication skills.
- Excellent interpersonal skills.
- Good customer service skills.
- Good knowledge of SAN/NAS technologies, preferably EMC.
- Ability to manage multiple tasks.
- Ability to work individually or as a member of a team.
- Ability to work under pressure.
CERTIFICATIONS/LICENSURES REQUIRED:
- Citrix certifications preferred.
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers.
Benefits
The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.