Scheduling Coordinator - Thoracic Surgery
Scheduling Coordinator Thoracic Surgery
Full Time Day Shift - Jackson
General Summary
The Scheduling Coordinator serves as the centralized owner of the master schedule template for a designated clinical specialty across all sites of practice. This role is responsible for maintaining consistent and standardized scheduling practices, ensuring optimal outpatient availability, and facilitating patient access. Under general supervision, the coordinator collaborates with internal scheduling teams and external stakeholders to proactively manage and report on clinic resource time.
Key Responsibilities
Master Schedule Ownership
- Solely manage and maintain the product line master schedule template.
- Own and implement all schedule changes for the service line.
- Ensure consistency and accuracy across all provider templates and scheduled clinic resources.
Scheduling Operations
- Monitor and report on outpatient availability across all sites within the assigned specialty.
- Act as a centralized resource for scheduling inquiries from referring physicians, patients, and internal teams.
- Respond promptly to patient scheduling needs and access issues.
Collaboration & Communication
- Partner with Contact Center, RPO, and other scheduling departments to align scheduling strategies.
- Communicate scheduling protocols and updates to relevant stakeholders.
- Serve as a liaison between clinical teams and administrative scheduling functions.
Standardization & Compliance
- Ensure standardized scheduling practices, protocols, and procedures across all sites.
- Maintain compliance with organizational policies and service line requirements.
Identify and implement process improvements to enhance scheduling efficiency and patient access.
Candidate Preference: Strong patient communication and education skills. Ability to work collaboratively in a multidisciplinary team. Familiarity with pre-op and post-op care coordination. Experience with scheduling, triage, and EMR documentation.
EDUCATION/EXPERIENCE REQUIRED:
Graduation from high school or equivalent.
Experience in a clinical or health care setting.
Ability to maintain a high standard of customer service and observance of organization protocol.
Ability to maintain team-orientated relationships with managers, physicians, and other clinical staff.
Demonstrated ability to anticipate issues and suggest strategies to address and/or improve those issues.
Highly organized and meticulous about details. Effective written and verbal communication skills.
Solid understanding and knowledge of medical terminology
Preferred Qualifications: Minimum of two years of scheduling experience
NextGen experience
Knowledge of CPT, ICD9, ICD10 codes
CERTIFICATIONS/LICENSURES REQUIRED:
None
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers.
Benefits
The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.