Referring Physician Advocate

Clinical/Allied Health
210308 Requisition #


Under minimal supervision on behalf of Referring Physicians the Advocate will facilitate patient appointments via phone, fax and email in over 26 specialties and subspecialties. This requires multitasking in individual physician schedules while researching and documenting in multiple business and patient care related software systems.


  • Advocate must utilize judgment and resources to ascertain the specialty and type of appointment needed.
  • Advocate must maintain effective working relationships with a variety of personnel at varied levels of authority within and outside the institution including but not limited to Central Scheduling Coordinators, Administrators, Health Care Providers, Support Staff and Patients.
  • Must be comfortable with direct physician interaction.
  • Advocate must demonstrate patience, empathy and professionalism to all callers regardless of their demeanor.
  • Advocates must be able to differentiate the needs and documentation requirements of multiple phone lines and services supported by department, e.g. Out-State Growth, Discharge Line, Alumni, Web consults, etc.
  • Advocate must adhere to all Department call quality standards and should expect regular audits.
  • Advocate also performs clerical duties such as composing ‘thank you for the referral’ letters, recognizing and managing insurance referral needs/requests and sending out mutual patient medical information when appropriate (EPIC Publishing).
  • Must be adaptable/flexible in a changing work environment which requires upgrading skills, processes and additional responsibility.
  • At all times Advocate must exemplify the highest in Customer Service skills being an Ambassador of the Henry Ford Experience.


  • High School Diploma or G.E.D. equivalent. Associate’s Degree preferred.
  • Two (2) years of experience with Registration and Appointment Scheduling preferred.
  • Multi-specialty scheduling experience preferred.
  • Experience in HFHS electronic medical record – EPIC, preferred.
  • Knowledge of at least two software packages (e.g. MS Word, Excel and Power Point).
  • Two (2) years of customer service experience.
  • Demonstrated ability to work collaboratively and professionally with others.
  • Previous experience working directly with physicians preferred.


       Under the leadership of President and CEO Wright L. Lassiter, III, Henry Ford Health System is a

       $6 billion integrated health system comprised of six hospitals, a health plan, and 250+ sites

       including medical centers, walk-in and urgent care clinics, pharmacy, eye care facilities and

       other healthcare retail. Established in 1915 by auto industry pioneer Henry Ford, the health system

       now has 32,000 employees and remains home to the 1,900-member Henry Ford Medical Group, one

       of the nation’s oldest physician groups. An additional 2,200 physicians are also affiliated with the

       health system through the Henry Ford Physician Network. Henry Ford is also one of the region’s  

       major academic medical centers, receiving between $90-$100 million in annual research funding and

       remaining Michigan’s fourth largest NIH-funded institution. Also an active participant in medical

       education and training, the health system has trained nearly 40% of physicians currently practicing

       in the state and also provides education and training for other health professionals including nurses,

       pharmacists, radiology and respiratory technicians. visit


       Whether it's offering a new medical option, helping you make healthier lifestyle choices or

       making the employee enrollment selection experience easier, it's all about choice.  Henry

       Ford Health System has a new approach for its employee benefits program - My Choice

       Rewards.  My Choice Rewards is a program as diverse as the people it serves.  There are

       dozens of options for all of our employees including compensation, benefits, work/life balance

       and learning - options that enhance your career and add value to your personal life.  As an

       employee you are provided access to Retirement Programs, an Employee Assistance Program

       (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness,                 and a whole host of other benefits and services.  Employee's classified as contingent status are not         eligible for benefits.    

      Equal Employment Opportunity/Affirmative Action Employer

        Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is

        committed to the hiring, advancement and fair treatment of all individuals without regard to

        race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

        weight, marital status, family status, gender identity, sexual orientation, and genetic information,

        or any other protected status in accordance with applicable federal and state laws.

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