Pharmacy Automation System Supervisor (Technician) - Centralized Compliance Packaging - Full Time Rotating - Detroit
GENERAL SUMMARY:
Location: Detroit
Schedule: Full Time 40 hours - Rotating Shifts
The Supervisor – Pharmacy Automation Systems, Centralized Compliance Packaging reports to the Manager or Director of Centralized Compliance Packaging with oversight of technician operations and pharmacy automation systems. This role is responsible for technician training, scheduling, performance management, and optimization of automation‑related hardware and software workflows. The Supervisor ensures technicians are cross‑trained, meet defined KPIs, and rotate effectively across all production and automation stations. This position promotes operational efficiency, system reliability, and continuous workflow improvement within centralized compliance packaging operations.
PRINCPLE DUTIES & RESPONSBILITIES:
Provide direct supervision, training, and support to pharmacy technician specialists and technicians, ensuring competency across all automation, production, and support stations
Maintain and manage technician schedules and rotation plans to support coverage, cross‑training, redundancy, and compliance with operational needs
Monitor technician performance metrics and KPIs, provide feedback and coaching, and support corrective action or development plans as needed
Serve as a primary resource for compliance packaging automation hardware and software issues, troubleshooting workflows and communicating system needs and performance concerns
Lead daily technician huddles and operational check‑ins to promote safety, productivity, standardized workflows, and performance metric awareness
Coordinate with automation vendors and internal stakeholders to support system functionality, efficiency, maintenance, and continuous improvement
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and duties. It should be understood, therefore, that employees may be asked to perform job-related duties beyond those explicitly described above.
EDUCATION/EXPERIENCE REQUIRED:
- Bachelor's Degree in Materials Management, Health Administration, Accounting, or related field, or the equivalent in work experience, with minimum of three (3) years of experience involving medication procurement, pharmacy sourcing and medication inventory management in a health care setting required.
- Pharmacy technician experience for at least five (5) years required.
- At least five (5) years of experience with various pharmacy dispensing systems, inventory management, and other automation supporting pharmacy operations required, with particular preference to experience using BD Pyxis, ARxIUM Carousels, and RxWorks.
- Strong computer skills and working knowledge of Microsoft Office products required. Knowledge and/or understanding of 340b preferred.
- Must demonstrate leadership ability in working with and coordinating activities of others in developing improved operational services.
- Exemplary oral and written communication skills.
- Ability to lead work groups effectively.
- Must demonstrate knowledge of managed care and progressive pharmacy practice. Time management, team building, analytical, and problem-solving skills.
- Must have a previous work history of reliability, dependability, and a willingness to assume additional responsibility.
- A demonstrated knowledge of Henry Ford Health business practices and a competency in a specialized area of procurement.
- Must possess the personality and ability to work with a wide variety of people under sometimes stressful situations.
Must be motivated to provide high quality patient care.
CERTIFICATIONS/LICENSURES REQUIRED:
- Current State of Michigan pharmacy technician licensure required.
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers.
Benefits
The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.