Pharmacist - Fulltime - Utica (Pharmacy Call Center)
Pharmacy Support Center
We are launching a new Outpatient Pharmacy Support Center to enhance and support our growing pharmacy services. This center will serve as a central hub designed to transform how patients connect with their medications, pharmacists, and care teams.
This is more than a traditional call center role—it is an opportunity to be part of a modern, service-driven pharmacy model that places patients, quality, and teamwork at the center of everything we do. In addition to managing centralized pharmacy calls, the team will provide remote support to pharmacy operations by assisting with workflow steps, coordinating next actions, and resolving patient or provider concerns. Your work will directly contribute to a seamless patient experience while helping ensure balanced workloads across pharmacy teams. You will collaborate closely with pharmacists, technicians, and other healthcare professionals in an environment built on teamwork, respect, and shared accountability. While the pace is fast, the culture is supportive, with a strong emphasis on communication, problem-solving, and continuous learning. Every team member’s voice matters, and your ideas will play an important role in shaping how this service evolves.
This Pharmacy Support Center is part of a broader vision to modernize outpatient pharmacy services through centralized support, smarter use of technology, and improved coordination across care settings. Team members are encouraged to think critically, adapt to change, and contribute innovative solutions that enhance both patient and employee experiences.
GENERAL SUMMARY: Assumes responsibility for the day-to-day comprehensive, customer-oriented pharmacy services provided on his/her shift. Works under the general supervision of the Pharmacy Coordinator. Must be able to exercise sound management and judgment in making appropriate decisions in the absence of their Coordinator. Assists the Coordinators in identifying problems which exist in his/her assigned area of practice and cooperates in the resolution of these problems. Participates in training pharmacy interns and externs in their service area.
EDUCATION AND EXPERIENCE: Bachelor of Science Degree in Pharmacy.
CERTIFICATIONS AND LICENSURES: Registered pharmacist, licensed in the State of Michigan.
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers.
Benefits
The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.