Patient Digital Technician
EDUCATION/EXPERIENCE REQUIRED:
- Associate's or higher degree (60 credit hours) required or 1-2 years of vocational technical training required.
- One to three (1-3) years of successful experience in the area of Epic scheduling, Help Desk, Service Desk, or IT support responsibilities required.
- Three to five (3-5) years or more experience working in health care environment scheduling role, Help Desk, Service Desk or IT Support position using phone and email to provide direct patient support.
- Knowledge and expertise in Website and Mobile Platforms including the ability articulate how to navigate in either environment required.
- Familiarity using or navigating Epic MyChart preferred.
- Familiarity with Video Visit platforms, navigation and troubleshooting preferred.
- Familiarity with Epic EMR preferred.
- Basic understanding of knowledgebase (CRM) and KCS including Service Now or Salesforce.
- Excels in communicating in multiple channels (Email, Phone, Webchat, CoBrowsing).
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers.
Benefits
The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.