Patient Care Representative - Michigan Spine and Brain Surgeons - Full Time(40Hrs)/Days -Southfield
Patient Care Representative
Michigan Spine and Brain Surgeons
Shift: Full Time - 40 Hours - Day Shift
8:00 AM - 5:00 PM | No Weekends
Full Time Benefit Eligible
Location: Providence Medical Building
22250 Providence Drive, Southfield, MI 48075
Our Practice
Michigan Spine and Brain Surgeons is one of the leading neurosurgical and orthopedic spine practices in Michigan, recognized for surgical volume, patient outcomes, and clinical research. Our team includes six board-certified neurosurgeons and orthopedic spine surgeons, supported by more than 60 staff members across four office locations.
We are committed to delivering exceptional patient care and are seeking motivated individuals to join our growing team.
General Summary
The Patient Care Representative works in a customer service capacity, providing administrative and clerical support to patients, physicians, and staff within a fast-paced medical office environment. This role serves as an important liaison between patients and providers, helping ensure smooth office operations and an outstanding patient experience.
Responsibilities
- Greet patients and visitors in a professional and welcoming manner
- Check patients in and out while obtaining required documentation
- Verify and accurately enter demographic and insurance information
- Schedule, confirm, and coordinate patient appointments
- Obtain insurance authorizations and precertifications for imaging and services
- Complete medical record release requests
- Record, route, and return messages for physicians and clinical staff
- Enter, review, and submit charges for procedures and services daily
- Collect co-payments and reconcile daily reports and deposits for accuracy
- Maintain patient records within electronic health record (EHR) systems
- Provide general administrative and clerical support to assigned departments
- Travel to additional office locations as needed for coverage and support
EDUCATION/EXPERIENCE REQUIRED:
- High School Diploma or equivalent
- Strong customer service and communication skills
- Basic computer proficiency and data entry skills
- Ability to multitask in a fast-paced environment
- Professional demeanor with excellent attendance and reliability
Preferred
- Previous medical office or healthcare experience
- Prior experience scheduling appointments and obtaining authorizations
- Familiarity with electronic health records (EHR) systems
- Experience with eClinicalWorks preferred
- Familiarity with Windows operating system
- Typing proficiency of 70+ WPM preferred
- Friendly, professional, and outgoing phone etiquette
- Strong interpersonal skills with the ability to communicate clearly and concisely
Why Join Us?
Join a respected specialty practice where your work directly supports patients receiving advanced spine and brain care. We offer a collaborative team environment, opportunities to learn, and a chance to grow within a leading healthcare organization.
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers.
Benefits
The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.