Patient Access Liaison - Neurosurgery - Full Time(40Hrs)/Days - West Bloomfield
Patient Access Liaison – Neurosurgery
Location: West Bloomfield, MI
Department: Neurosurgery
Employment Type: Full-Time
Position Summary
The Patient Access Liaison for Neurosurgery plays a critical role in ensuring seamless patient access and scheduling across all sites of practice. This position serves as the centralized owner of the neurosurgery master schedule templates, with sole responsibility for schedule changes and ongoing maintenance. Under general supervision, the Patient Access Liaison proactively manages, monitors, and reports on outpatient clinic availability, ensuring standardized and consistent scheduling practices throughout the service line.
This role collaborates closely with Contact Center teams, RPO, providers, and clinical staff while remaining highly responsive to patient and referring physician scheduling needs.
Key Responsibilities
Own and manage the neurosurgery product line master schedule templates, including all provider and clinic resource schedules
Maintain consistent and standardized scheduling practices, protocols, and procedures across all sites of practice
Serve as the centralized scheduling and access resource for patients, referring physicians, and internal teams
Proactively manage and report on outpatient clinic availability for all scheduled neurosurgery resources
Collaborate with Contact Center, RPO, and other scheduling areas to ensure efficient patient access
Ensure accuracy and consistency of departmental provider templates and master schedules across the service line
Follow up on required medical clearances to ensure completion prior to scheduled surgeries
Assist with scheduling peer-to-peer reviews and sending/following up on appeal-related faxes
Support central authorization teams by gathering and providing required information as needed
Assist with surgical scheduling processes, including familiarity with surgical boards (preferred)
Provide exceptional customer service while managing multiple priorities in a fast-paced environment
Education & Experience Required
High School Diploma or G.E.D. required
Associate’s degree or two (2) or more years of college preferred
Minimum of three (3) years of experience in a business office or healthcare environment
Prior experience with appointment scheduling and schedule maintenance required
Analytical experience preparing and managing physician schedules preferred
Strong computer skills in a patient scheduling environment
Proficiency with Microsoft Office applications required
Preferred Qualifications
EPIC experience strongly preferred
Knowledge of neurosurgery workflows (preferred, not required)
Experience supporting surgical scheduling and authorization processes
Familiarity with surgical boards is a plus
Strong multitasking abilities with excellent attention to detail
Team-oriented mindset with strong communication and follow-up skills
Skills & Competencies
Strong organizational and time management skills
Ability to manage complex scheduling and competing priorities
Effective collaboration across multidisciplinary teams
Patient-focused approach with a commitment to access and service excellence
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers.
Benefits
The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.