Outpatient Secretary- FULL Time 40 hours per week; Day Shift- NO WEEKENDS- Brighton Center for Recovery
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- Henry Ford Brighton Center for Recovery
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- 257384 Requisition #
Department: Counseling Out patient Adult
FULL Time (40 hours per week); Day shift 8:00am-4:30pm Monday-Friday- NO weekends or holidays
Brighton Center for Recovery - Location: Brighton, MI
Compensation: 15.50 - 16.50 per hour
Provide clerical and organizational support services to the outpatient department.
Responsibilities:
- Receive telephone calls, screen, and refer to appropriate staff when indicated in an appropriate manner.
- Schedule appointments for therapists.
- Audit open and closed medical records, ensure forms and medical record are complete and send for medical record if indicated.
- Verify patient's insurance according to policy.
- Handle all inquiries regarding outpatient treatment programs as well as other programs offered.
- Collect payments from clients and figure balances.
- Coordinate with counseling staff to keep appointments accurate to their schedules, changes and/or reschedules appointments when necessary.
- Assist patient in filling out forms necessary for first appointments with therapists.
- Review authorizations and lab reports and distribute to appropriate therapists.
- Enter demographic data into computer for billing programs.
- Complete the banking for office on a daily basis and process charges.
- Keep referral acknowledgement book updated.
- Participate in departmental and organizational in-service training programs and staff meetings.
- Maintain a current level of knowledge regarding the field.
- Come to work as scheduled and consistently demonstrate dependability and punctuality.
- Demonstrate behaviors that promote positive customer relations with staff, patients, and visitors.
- Conduct peer reviews as required.
- Demonstrate behaviors consistent with organizational ethics, values, mission and goals.
- Train and orient new associates as assigned.
- Follow Patients Rights policies at all times.
- Accept assigned duties in a cooperative manner.
- Accept accountability for information contained in the bargaining unit contract and policies of the department.
- Follow policies and procedures for infection control and facility safety in accordance with regulatory guidelines.
- Comply with regulatory agencies
- Perform other related duties as assigned by supervisor.
- Act courteously toward patients, visitors, co-workers and others.
- Respond to the needs of patients, co-workers and all other interested parties in a timely manner.
- Treat patients, visitors, co-workers and the public in a respectful manner at all times.
- Attend required in-service training sessions and staff meetings.
- Maintain a safe and clean environment.
- Comply with all infection control and safety policies/procedures.
- Perform other duties as assigned.
Specific Knowledge, Skills, Abilities:|
- Experience with Microsoft Word, Excel, and designing Excel spreadsheets.
- Minimum 45 error-free words per minute typing skills.
- Must have good spelling and telephone etiquette.
- Physical ability, with or without accommodation, to finger, grasp, kneel, lift up to 20 pounds, pull, push, reach and conduct repetitive movement.
- Sensory and communicative skills, with or without accommodation, to feel, hear, see and speak.
- Interpersonal skills necessary to deal effectively with associates, patients and families.
- Ability to concentrate and to pay close attention to detail while performing tasks.
- Ability to prioritize multiple demands
- Demonstrate ability to effectively communicate verbally and in writing with employees and the general public, to maintain confidentiality in daily operations, to conduct daily duties in a professional appearance and manner.
- Demonstrate ability to work independently.
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers.
Benefits
The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.