Nurse Manager -System Command Center - Full Time - 40 Hours - Days
GENERAL SUMMARY: The System Capacity Command Center (SC3) at Henry Ford Health is the hub for inpatient operations related to system capacity operations across all hospitals and freestanding Emergency Departments (ED). The Nurse Manager-System Capacity Command Center manages departmental operations in assigned area of Access Management, Bed Management, or Transfer Management. Responsible for managing and supporting the staffing operations of assigned team and supporting the other managers in the center to deliver exceptional service to our patients and clinicians, while facilitating superior transfer activity, patient flow, and safety priorities across all hospitals and freestanding EDs.
Access Management
The Nurse Manager maintains and improves the safety and efficiency of patient access process with patients being admitted from any of our hospital-based or freestanding EDs, using clinical expertise, leadership, situational and organizational awareness, and critical thinking skills.
Bed Management
The Nurse Manager maintains and improves the safety and efficiency of the bed placement process with patients coming from various portals of entry (ED, PostAnesthesia Care Units (PACU), clinic/home or outside hospitals) to inpatient or observation areas, using clinical expertise, leadership, situational and organizational awareness, and critical thinking skills.
Transfer Management
The Nurse Manager maintains and improves the safety and efficiency of patient transfer process with patients transferring into, out of and between our hospitals to the ED, procedural areas, or inpatient units, using clinical expertise, leadership, situational and organizational awareness, and critical thinking skills.
EDUCATION/EXPERIENCE REQUIRED:
• Bachelor’s degree in nursing. Master’s degree in nursing, business or healthcare administration preferred.
• Three (3) years of experience in capacity management (bed planning, access nursing, transfer center).
• Two (2) years of bedside or emergency department experience.
• Prior bed management leadership experience preferred.
• Demonstrated successful leadership, ability to integrate Henry Ford Health services, departments, and segments, administer and manage change.
• Ability to prioritize, meet deadlines and produce detailed and accurate work.
• Demonstrated positive work ethic and strong sense of teamwork/problem solving with co-workers.
• Ability to assess and handle highly sensitive and confidential matters with considerable discretion and independent judgement.
• Knowledge of quality management and service excellence.
CERTIFICATIONS/LICENSURES REQUIRED:
Licensed as a Registered Nurse in the State of Michigan
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers.
Benefits
The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.