Medicare Sales Captive Agent

Admin Support (Non-Clinical)
202407 Requisition #
Are you interested in educating and empowering the Michigan community in the world of Medicare?! HAP is looking for motivated and compelling employed external Captive Agents. With flexible hours, we are looking for a diverse group of individuals. 

Our team will ensure that you are properly trained in all necessary areas to reach your goals for success.  

These captive agents will represent HAP Medicare Products only.  They will work leads through face to face meetings as assigned by HAP sales management.  They may also be required to work at various partner locations including HFHS, OptimEyes, seminars, etc.  Agents will receive a monthly stipend and will receive CMS max commission per enrollment.  Captive agents will be recognized as agent of record for sold members just like any other external agent.   While receiving stipend, captive agents will only be allowed to sell Medicare for HAP.  Work assignments may vary as market dictates.
  • Commission compensation will be defined as new to Medicare Advantage or new to HAP Medicare Advantage. A change from one HAP Medicare advantage to another plan will not be considered new. 
  • All commissions are based on CMS Interim Final Regs; subject to change if Final Regs or subsequent guidance change. 
  • Captive agents will receive a monthly stipend. 
  • 1099s will be issued for all compensation payments
  • Responsible for the development and implementation of a plan to achieve sales goals as established by HAP Medicare Sales Management.
  • Achieves weekly, monthly, and annual activity and sales goals.
  • Responsible for meeting with the Medicare Management on an established basis regarding sales results, sales activity, scheduled meetings, new prospects, and/or any critical issues.  Provides daily activity and productivity results and all required reports on a timely basis and within deadlines.  Enters and maintains accurate information about sales activities and results on Medicare lead tracking system. Thoroughly documents all prospective member contacts as well as all other scheduled and/or completed service, marketing, and sales activities.
  • Demonstrates the primary goal of customer satisfaction through positive interactions with members, colleagues, participating providers, and employer representatives in a respectful, courteous, confidential, and caring manner and responding to inquiries and resolving problems in a timely and professional manner.
  • Pursues and maintains accurate, in-depth current information on competition, legislation, and other developments in the health insurance, medical delivery, business, and labor industries as it pertains to Medicare.  Possesses the ability to communicate to colleagues, members, and prospective members in a clear, concise manner.
  • Provides feedback from industry colleagues, members, and prospects that may be useful to improving the successful operation and growth of the Medicare programs.
  • Performs other related duties as assigned.
  • Contracted agents authorize and permit HAP to monitor their performance and marketing practices and will fully cooperate with any audits or investigations regarding market conduct or sales practice
  • Must possess and maintain (1) a valid driver’s license and (2) a driving record that meets the HFHS Corporate insurance criteria. 
  • Must have, Michigan Health, Accident and Life Insurance Licensure. 
  • Agent must complete annual certification, licensing and appointment to receive renewal payments 
  • Must be able to use HAP provided technology including CRM


       Under the leadership of President and CEO Wright L. Lassiter, III, Henry Ford Health System is a

       $6 billion integrated health system comprised of six hospitals, a health plan, and 250+ sites

       including medical centers, walk-in and urgent care clinics, pharmacy, eye care facilities and

       other healthcare retail. Established in 1915 by auto industry pioneer Henry Ford, the health system

       now has 32,000 employees and remains home to the 1,900-member Henry Ford Medical Group, one

       of the nation’s oldest physician groups. An additional 2,200 physicians are also affiliated with the

       health system through the Henry Ford Physician Network. Henry Ford is also one of the region’s  

       major academic medical centers, receiving between $90-$100 million in annual research funding and

       remaining Michigan’s fourth largest NIH-funded institution. Also an active participant in medical

       education and training, the health system has trained nearly 40% of physicians currently practicing

       in the state and also provides education and training for other health professionals including nurses,

       pharmacists, radiology and respiratory technicians. visit


       Whether it's offering a new medical option, helping you make healthier lifestyle choices or

       making the employee enrollment selection experience easier, it's all about choice.  Henry

       Ford Health System has a new approach for its employee benefits program - My Choice

       Rewards.  My Choice Rewards is a program as diverse as the people it serves.  There are

       dozens of options for all of our employees including compensation, benefits, work/life balance

       and learning - options that enhance your career and add value to your personal life.  As an

       employee you are provided access to Retirement Programs, an Employee Assistance Program

       (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness,                 and a whole host of other benefits and services.  Employee's classified as contingent status are not         eligible for benefits.    

      Equal Employment Opportunity/Affirmative Action Employer

        Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is

        committed to the hiring, advancement and fair treatment of all individuals without regard to

        race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

        weight, marital status, family status, gender identity, sexual orientation, and genetic information,

        or any other protected status in accordance with applicable federal and state laws.

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