Medical Support Assistant - Cardiology - Full Time(40Hrs)/Days - Novi/Farmington Hills
Medical Support Assistant
Overview
Join our orthopedic team and play an important role in delivering exceptional patient care in a fast-paced ambulatory setting. As a Medical Support Assistant, you will provide administrative and/or clinical support to physicians and care teams, helping ensure an efficient, compassionate experience for every patient.
Opportunities are available in both front office and back office functions, supporting patients throughout their visit.
What You'll Do
Depending on your assigned role, responsibilities may include:
Front Office
- Welcome and check in patients while providing outstanding customer service.
- Schedule appointments and manage provider calendars.
- Verify patient demographics and insurance information.
- Answer incoming phone calls and assist with patient inquiries.
- Complete registration, referrals, and other administrative tasks.
Back Office
- Escort patients to exam rooms and prepare them for their visit.
- Obtain and document medical histories, vital signs, and other clinical information.
- Prepare patients for examinations and procedures.
- Assist providers during examinations and treatments.
- Maintain accurate documentation within the electronic medical record.
- Clean, stock, and prepare exam rooms and clinical supplies.
Schedule & Location
- Full-time, day shift
- No weekends or holidays
- Rotating start times based on patient volume: 7:30 AM, 7:45 AM, 8:00 AM, 8:15 AM, or 8:30 AM
- Primary work locations include Farmington Hills and Novi
- Occasional travel to Dearborn and Ferndale may be required
Qualifications
Front Office Medical Support Assistant
Education & Experience
- High school diploma or G.E.D. equivalent.
- One (1) year of medical office, customer service, or related experience preferred.
- Basic computer and keyboarding skills.
- Strong communication, organization, and customer service skills.
Certification
- Current BLS certification upon hire or successful completion by the end of orientation.
Back Office Medical Support Assistant
Education & Experience
- High school diploma or G.E.D. equivalent.
- Successful completion of a Medical Assistant training program required.
- Previous ambulatory or physician office experience preferred.
- Ability to perform a variety of clinical skills in an outpatient setting.
- Strong communication, teamwork, and problem-solving skills.
Certification
Current Basic Life Support (BLS) certification required upon hire or successful completion by the end of orientation.
Why Join Our Team?
You'll work alongside a collaborative orthopedic care team dedicated to providing outstanding patient-centered care. This role offers the opportunity to build meaningful relationships with patients while supporting physicians across multiple clinic locations in a dynamic, team-focused environment.
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers.
Benefits
The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.