Manager - Laboratory Outreach Operations
GENERAL SUMMARY:
Manages laboratory operations of the Core/Stat Laboratory at Henry Ford Hospital with particular focus on Hematology, Coagulation, Urinalysis, Laboratory support Services, Chemistry, and LEAN principles. Ensures accrediting, regulatory, and customer service standards are met. Responsible for human resources, budget planning, supply chain, and information technology.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
1. Under general direction from medical and administrative leaders, manages laboratory operations of the Core/Stat Laboratory and Laboratory Support Services at Henry Ford Hospital to meet the rapid response needs of customers. Provides leadership to maintain focus on service standards, turnaround time, and critical value reporting.
2. Recruits, orients, and evaluate, staff including supervisors, technical staff and support staff. Ensures systems are in place and action is taken to assess competency, performance, provide training, coaching and development of talent, and corrective action as needed.
3. Prepares capital and operating budgets and monitors current period budgets to evaluate variances for remediation and communication of changes.
4. Oversees quality management, quality control, and customer service practices to meet accrediting and regulatory requirements and to further objectives of HFHS. Follows-up on customer service issues in a timely manner.
5. Plans and attends meetings to coordinate operations, improve quality, and plan services as needed. As a leader demonstrates the ability to anticipate customer needs and technical requirements.
ADDITIONAL DUTIES AND RESPONSIBILITIES:
- Lead and oversee outreach operations supporting lab customers, focusing on courier logistics, phlebotomist coordination, and sample management.
- Ensure efficient transport and handling of specimens from client sites to the laboratory.
- Manage outreach team performance and workflow to maintain high service standards.
- Collaborate with internal teams to optimize processes for lab outreach clients.
EDUCATION/EXPERIENCE REQUIRED:
- Bachelor of Science Degree
MINIMUM EXPERIENCE:
- 6 years in a CAP accredited hospital clinical laboratory with progressive responsibility including experience at a supervisory or equivalent level.
- Demonstrated excellence in interpersonal, organizational, and computer skills.
- Demonstrates a contemporary level of technical and operating knowledge in the technical disciplines to be managed.
PREFERRED EXPERIENCE:
- 10 years in a CAP accredited hospital clinical laboratory with progressive responsibility including experience at a supervisory or equivalent level
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers.
Benefits
The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.