Manager - IT Vendor Management (Hybrid/Troy, MI) - Health Alliance Plan
🔍 Troy, Michigan
This manager role will require at least 3 days a week in person at the Health Alliance Plan building in Troy, MI.
General Summary:
The Manager, IT Vendor Management is a strategic leadership role responsible for overseeing enterprise-wide vendor relationships, third-party risk management, and sourcing activities across both healthcare operations and the Information & Technology (I&T) function. This role ensures that vendors are selected, contracted, monitored, and governed in alignment with organizational strategy, regulatory requirements, cybersecurity and data protection standards, and operational needs.
In addition to leading traditional vendor management and procurement activities, this position serves as a key partner to the Information & Technology team—supporting IT vendor sourcing, technology contract oversight, cybersecurity and third-party risk coordination, and ongoing vendor performance management. The role operates at the intersection of procurement, risk, compliance, and technology enablement, driving value, resilience, and accountability across the vendor lifecycle.
Principle Duties & Responsibilities:
Lead and oversee third-party risk management activities across the vendor lifecycle, including intake, assessment, monitoring, remediation tracking, and renewals.
Identify and monitor vendor risks related to cybersecurity, privacy, compliance, operational resiliency, and financial exposure.
Act as the primary Vendor Management liaison with Cybersecurity, GRC, Compliance, Legal, and Privacy teams.
Ensure risk findings inform sourcing decisions, contract terms, renewals, remediation plans, and executive escalation.
Maintain audit-ready documentation.
Serve as the primary Vendor Management partner to the I&T organization.
Support IT vendor sourcing, contract review, cybersecurity risk assessments, onboarding, integrations, and renewals.
Address vendor performance issues, SLA breaches, and remediation plans.
Assist in Leading Executive Vendor Oversight (EVOC) and support Delegated Vendor Oversight Committee (DVOC) meetings.
Develop governance frameworks and executive reporting.
Develop scorecards, dashboards, and category strategies.
Identify optimization opportunities and sourcing events.
Oversee RFP/RFQ/RFI processes.
Partner with Legal to ensure risk-aligned contracts.
Oversee procure-to-pay systems (e.g., Zycus).
Drive continuous process improvement.
Lead Vendor Management staff.
Foster strong cross-functional partnerships.
Education/Experience Required:
- Bachelor’s degree or equivalent experience.
- Eight (8)+ years of vendor management or related experience.
- Demonstrated IT vendor management experience.
- Healthcare or financial services experience, preferred.
- Third-party risk or cybersecurity exposure, preferred.
Familiarity with Zycus, Bonfire, or ServiceNow, preferred.
Knowledge, Skills, and Abilities:
Enterprise vendor management
IT contract management
Third-party risk and compliance governance
Executive communication
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers.
Benefits
The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.