Lead - Digital Literacy | Full Time
GENERAL SUMMARY:
The Digital Literacy Lead is a senior individual contributor responsible for designing and delivering key components of the enterprise Digital and AI Literacy Program at Henry Ford Health. This role serves as a subject matter expert in digital and AI enablement, leading advanced training initiatives and driving consistency, quality, and innovation in program delivery. This position is critical to evolving enterprise literacy capabilities by translating business needs into targeted learning experiences that improve productivity, enhance decision making, and support responsible AI adoption.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
- Design and develop role-based learning pathways and advanced training content across digital literacy, data interpretation, and AI-enabled workflows.
- Lead complex training sessions and workshops, including executive briefings, department-level enablement sessions, and enterprise rollouts.
- Guide best practices for AI tool usage and responsible AI principles, ensuring effective application across workflows and business functions.
- Establish and maintain standards for curriculum quality, instructional design, and delivery methods across the program.
- Partner with executive leadership, department heads, analytics teams, Digital Enablement Hub leadership, IT, and business stakeholders to assess literacy needs, prioritize focus areas, and gather feedback for program evolution.
- Foster a culture of learning and adoption by establishing and supporting Communities of Practice for digital and AI literacy, encouraging peer learning, use-case sharing, and collaboration.
- Curate and maintain a centralized repository of AI literacy resources, including training materials, recordings, job aids, FAQs, and best-practice examples.
- Provide guidance and mentorship to Delivery Associates and program participants to deepen digital and AI literacy capabilities.
- Analyze program metrics and participant feedback to identify opportunities for improvement and innovation.
EDUCATION/EXPERIENCE REQUIRED:
- Bachelor's degree in business, education, healthcare, information systems, or related field required. Master's preferred.
- Minimum of three (3) years of progressive experience in digital enablement, analytics, training, project/program management, or related field.
- Demonstrated experience designing and delivering enterprise scale training or literacy programs.
- Demonstrated experience teaching, facilitating, or training large and diverse audiences.
- Microsoft 365 Copilot or other AI enablement experience required.
- Microsoft 365 (Excel, Word, PowerPoint, Teams, Outlook) required.
- Strong instructional design and facilitation skills required.
- Analytical thinking and data storytelling required.
- Power BI, Power Platform, or analytics tool experience preferred.
- Exposure to enterprise AI and data platforms preferred.
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers.
Benefits
The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.