IT Applications Specialist (Hybrid - Troy, MI) - Health Alliance Plan
GENERAL SUMMARY:
Under minimal supervision responsible for maintaining, reporting, upgrading and configuring networked data based applications. Provides client access to applications as appropriate and responsible for interaction with all levels of staff to assist in determining system requirements for applications and assisting in the install and configure the applications to work in a networked environment.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
- Meets with vendor, users, and managerial staff to determine and specify system requirements and objectives.
- Estimate costs requirements of system to ensure cost effectiveness in projects.
- Manages new projects/implementations by tracking details, communications, timelines, plans between all parties involved in the project.
- Assists with the implementation of new system developing rollout plans.
- Prepares progress reports and other administrative reports.
- Performs software upgrades and configures components as necessary to fit to the environment and provides documentation of changes.
- Maintains software in compliance with standards.
- Assist in the development of standards for software.
- Administers access to systems as appropriate.
- Experience with Crystal Reports, some knowledge of other database reporting tools (Access, SQL, Oracle, etc.).
- Performs systems software analysis for performance and integrity as necessary.
- Provides primary ongoing support for departmental application systems, but other I.T. responsibilities (i.e. programming, desktop support, loading of software, maintaining servers, etc.) may be required.
- Works with departmental software management to develop appropriate statistics, reports and presentations.
- Serve as the initial and primary contact for issues, for both the staff and other professional end users of Department specific software.
- Participates in I.T. council and Information Security Team meetings and completes tasks related to these groups.
- Performs other related duties as assigned.
Department Responsibilities:
- Administer and maintain Windows/Linux servers, including software installation, configuration, vulnerability patching, and monitoring system health.
- Perform vulnerability remediation to ensure systems are secure and compliant with industry standards.
- Troubleshoot, diagnose, and resolve issues with vendor-provided software and custom applications.
- Support and administer Azure resources, including Azure Kubernetes Service (AKS) and other Azure cloud services.
- Perform Java upgrades.
- Implement and manage CI/CD pipelines using Jenkins for continuous integration and deployment processes.
- Manage Facets application, ensuring optimal operation and performance.
- Write and optimize PowerShell scripts for automation and task management.
- Monitor, troubleshoot, and resolve issues related to both application and system performance.
EDUCATION/EXPERIENCE REQUIRED:
- Minimum of 2-3 years of college level coursework in computer sciences, programming, or a related field or the equivalent of related work experience
required. - Undergraduate degree required in math, business, computer science, engineering, nursing, or related discipline with an information technology focus (preferred).
- Minimum of one (1) year of experience with specific application software and in addition to or in place of this experience the position requires at least two years of experience in a specific area of healthcare.
- Must have ability to work in Microsoft and Unix environments and be familiar with Windows and Unix software configurations.
- Experience operating in a clinical or healthcare setting (preferred).
- Minimum of two (2) years’ experience in application implementation, management, and support preferred.
- Support of multiple applications and platforms preferred.
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers.
Benefits
The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.