Inventory Specialist, Sterling Heights

Clinical/Allied Health
2112103 Requisition #


Responsibilities include conducting cycle counts, overseeing office or distribution center (DC) inventories, handling product exchanges, processing merchandise returns, receiving and ordering product, reviewing various inventory reports, and managing stock levels while adhering to the established budget. Reports to General Manager if operating out of a Supervision Center for all regular duties and the Manager of the DC for all inventory issues.


  • Receives frames by verifying barcodes against manufacturer supplied frame information and reconciling product received with invoice supplied by the distribution center. Places product in appropriate sections on the sales floor and keeps all collections kitted and cleaned.
  • Maintains merchandised store showcases to the standards outlined in the Visual Merchandising Guidelines set by the Purchasing Department and obtains authorization from the Purchasing Department for any plans to deviate from their store’s set floor plan.
  • Handles product exchanges received from the distribution center by preparing selected merchandise on a supplied Return Authorization to be sent back to various vendors. Performs the transfer of product in the point of sale system and will receive new product into POS system. Appropriately merchandises product on the sales floor and updates staff regarding product selection changes.
  • Performs monthly manual cycle counts of all frame collections. Researches all variances using the point of sale system to determine the cause of the variance. Makes manual adjustments to the inventory counts and inputs notes detailing the reason for the adjustment.
  • Supervises quarterly inventory of frames, accessories, and contact lenses by assisting the staff with questions and reviewing items scanned for accuracy. Has an overall variance of less than 2% and researches the cause of all variances.
  • Makes necessary adjustments in the point of sale system and supplies detailed notes for the adjustment. Compiles a digital version of all variance explanations and sends the results to the appropriate staff for education and coaching. 
  • Reviews all cycle counts and inventories to maintain complete frame collections. Manually orders any frames missing from their collection not found on the pending order report. Completes theft reports and notifies the Loss Prevention Manager and other Management.
  • Tracks employee errors that result in an inventory variance and presents detailed information to the appropriate supervisor for review with staff.
  • Processes defective frame returns by listing a detailed explanation of the defect, verifying on hand quantities in the point of sale system and transferring the product to the distribution center. Identifies frames styles with consistent defect issues and reports them to the appropriate staff.
  • Processes frames returned by patients for refunds and reselects by verifying on hand quantities in the point of sale system and performing the transfer of the product to the Distribution Center. Monitors the point of sale system remake report to identify frames that should be returned for credit.
  • Reviews weekly remake report and notifies supervisors of remake patterns to help identify areas that require additional employee training. Maintains par levels on accessory stock. Re-orders items as necessary.
  • Assist staff with questions regarding the process of inputting eyeglass orders, to minimize the effects of orders, returns, and remakes on inventory.
  • Works with HFO and third party optical labs to correct issues involving frame and order input errors. Additional Distribution Center specific responsibilities may include but are not limited to: Work closely with office staff to prepare and ship daily replenishment of frame and accessory product
  • Work closely with outside vendors to prepare purchase orders for product and investigate back order items Responsible for purchasing and dispensing equipment and supplies to all offices, including contact lens supplies, lab supplies and PPE.
  • Train staff on the lab operating system (Vision Star) and point of sale system. Prepare and distribute back order report to offices Coordinate company-wide product exchanges, returns and review of defective product Maintain inventory of all frames that are designated for donation for HFO mission trips.
  • Work with HFO Finance team to investigate and correct vendor pricing discrepancies
  • Administer and provide oversight for company-wide HFO Employee Vision Benefit program.




  • Requires high school diploma or GED.
  • A minimum of one year experience in business, retail, optical, shipping and receiving merchandise, or inventory procedures required.
  • A minimum of one year of experience utilizing the Acuity Logic point of sale software system or other inventory or shipping/receiving software preferred.
  • A minimum of one year of optical experience with a strong emphasis in optical product knowledge is preferred. Must have the ability to follow and/or interpret oral and written directions and demonstrate ability to communicate effectively and project a positive image.
  • Requires basic computer knowledge and experience.
  • Must have the ability to complete tasks that require analytical thinking.


  • Normal office environment with minimal exposure to noise, dust, or extreme temperatures.
  • Requires the ability to lift and carry up to 40 lbs.
  • Requires the ability to walk, stand, reach and bend.
  • Requires travel to related system wide facilities with locations throughout South East Michigan.
  • May require site visits conducted in clinical setting


       Under the leadership of President and CEO Wright L. Lassiter, III, Henry Ford Health System is a

       $6 billion integrated health system comprised of six hospitals, a health plan, and 250+ sites

       including medical centers, walk-in and urgent care clinics, pharmacy, eye care facilities and

       other healthcare retail. Established in 1915 by auto industry pioneer Henry Ford, the health system

       now has 32,000 employees and remains home to the 1,900-member Henry Ford Medical Group, one

       of the nation’s oldest physician groups. An additional 2,200 physicians are also affiliated with the

       health system through the Henry Ford Physician Network. Henry Ford is also one of the region’s  

       major academic medical centers, receiving between $90-$100 million in annual research funding and

       remaining Michigan’s fourth largest NIH-funded institution. Also an active participant in medical

       education and training, the health system has trained nearly 40% of physicians currently practicing

       in the state and also provides education and training for other health professionals including nurses,

       pharmacists, radiology and respiratory technicians. visit


       Whether it's offering a new medical option, helping you make healthier lifestyle choices or

       making the employee enrollment selection experience easier, it's all about choice.  Henry

       Ford Health System has a new approach for its employee benefits program - My Choice

       Rewards.  My Choice Rewards is a program as diverse as the people it serves.  There are

       dozens of options for all of our employees including compensation, benefits, work/life balance

       and learning - options that enhance your career and add value to your personal life.  As an

       employee you are provided access to Retirement Programs, an Employee Assistance Program

       (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness,                 and a whole host of other benefits and services.  Employee's classified as contingent status are not         eligible for benefits.    

      Equal Employment Opportunity/Affirmative Action Employer

        Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is

        committed to the hiring, advancement and fair treatment of all individuals without regard to

        race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

        weight, marital status, family status, gender identity, sexual orientation, and genetic information,

        or any other protected status in accordance with applicable federal and state laws.

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