Healthcare Customer Success Coordinator (Hybrid/Troy, MI) - Populance
EDUCATION/EXPERIENCE REQUIRED:
- Bachelor’s Degree in Business Administration, Project Management, Information Technology, Health Care, or related field.
- Minimum of two (2) years of experience in account and/or project management.
- Minimum of two (2) years’ experience in a managed care, health care, health plan clinical or financial administration environment.
- Demonstrated experience in project management.
- Ability to rapidly learn and iterate using agile methodologies to create a desirable user experience.
- Strong analytical, creative problem solving, facilitation, critical thinking and decision-making skills.
- Excellent program and project management skills including planning, prioritizing and problem solving.
- Excellent communication skills - written, verbal, presentation and interpersonal.
- Excellent ability to multi-task, influence and negotiate.
- Excellent ability to work in a fast-paced changing environment.
- Commitment to service excellence.
- Respect for diversity.
- Ability to work in collaboration with groups and work teams.
- Team spirited.
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers.
Benefits
The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.