Executive Health Concierge Coordinator - Center for Athletic Medicine - Full Time - Detroit
Executive Health Concierge Coordinator
Center for Athletic Medicine | Henry Ford Health
At Henry Ford Health, we believe exceptional care goes beyond clinical excellence—it’s about the experience. The Executive Health Concierge Coordinator plays a pivotal role in delivering a seamless, high-touch, white-glove experience for our international and executive health patients within the Center for Athletic Medicine.
This role serves as the primary point of contact from the initial inquiry through the completion of care, ensuring every detail is thoughtfully coordinated. If you thrive in a fast-paced healthcare environment, excel at relationship-building, and take pride in delivering elevated customer service, this role offers a unique opportunity to make a meaningful impact.
Position Overview
The Executive Health Concierge Coordinator is responsible for managing and coordinating all international and executive health inquiries, visits, and services—both inpatient and outpatient. Acting as a trusted liaison and patient advocate, this role ensures a smooth, personalized experience by collaborating closely with patients and families, physicians, administrative leaders, and internal departments across Henry Ford Health.
This position blends administrative excellence, high-level customer service, and liaison responsibilities to support an elite patient population with professionalism, discretion, and care.
Key Responsibilities
Serve as the primary coordinator and point of contact for international and executive health patients from initial request through completion of care
Coordinate all aspects of the patient experience, including scheduling, procedures, medical records, pricing, and concierge services
Act as a liaison between patients, families, clinical teams, non-clinical teams, and third-party partners
Advocate for patients and families while maintaining clear, constructive communication across all stakeholders
Ensure timely follow-up and continuity of care for all coordinated services
Partner with department leadership to support goal development, workflow optimization, and process improvement initiatives
Maintain a professional, customer-focused presence while managing multiple priorities and urgent requests
Schedule & Work Environment
Monday–Friday, day shift
Open and responsive to urgent matters as needed
Business attire required to support a professional, executive-level environment
Qualifications
Education & Experience
Associate’s degree required; Bachelor’s degree preferred
Minimum of 3 years of progressively responsible experience in a healthcare setting
Proven experience improving patient-centered processes, operational efficiency, or service delivery
Experience working with an electronic medical record (EMR)
Familiarity with appointment scheduling and payment collection
Skills & Competencies
Exceptional interpersonal, customer service, and communication skills
Strong organizational abilities with the capacity to manage multiple priorities and deadlines
High level of professionalism, discretion, and culturally appropriate etiquette
Strong verbal communication skills, both in person and via telephone
Demonstrated problem-solving and critical-thinking abilities
Proficiency with common computer applications and healthcare IT systems
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers.
Benefits
The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.