Director of Operations - Henry Ford Hospice

EDUCATION/EXPERIENCE REQUIRED

• Bachelor’s degree in nursing or other related field to provide familiarity with all facets of nursing services and hospice procedures.  Master’s degree in nursing or another related field preferred.

• Minimum of five (5) years of progressively responsible healthcare management experience.

• Interpersonal skills required to provide guidance and supervision to assigned professional, support and clerical staff. 

• Analytical ability required to evaluate the effectiveness of operational policies and procedures and make recommendations for improvement.

• Manual dexterity required in the demonstration of appropriate hospice techniques and the preparation of reports.

• May carry, bend, stoop, climb or otherwise be physically active in the course of job duties.

CERTIFICATIONS/LICENSURES REQUIRED:  Current licensure in the State of Michigan as Registered Nurse, PT, OT, SLP or Social Work required.   

Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS’ Customer Service Policy and summarized below:

• Communication  

• Ownership 

• Understanding  

• Motivation 

• Sensitivity   

• Excellence 

• Teamwork   

• Respect

Must practice the customer skills as provided through on-going training and in-services.

Must possess the following personal qualities:

• Be self-directed 

• Be flexible and committed to the team concept 

• Demonstrate teamwork, initiative and willingness to learn 

• Be open to new learning experiences 

• Accepts and respects diversity without judgment 

• Demonstrates customer service values

PHYSICAL DEMANDS/WORKING CONDITIONS:

• Normal office environment with minimal exposure to noise, dust, or extreme temperatures.

• May provide direct patient care.

• Drives to and from meetings and patients’ homes located in the Detroit Metropolitan area in varied weather and traffic conditions