Director-Guest and Volunteer Services - Full Time - Day Shift - Grand Blanc
🔍 Grand Blanc, Michigan
Full Time Benefit Eligible
GENERAL SUMMARY
Directs the development and implementation of policies, procedures and strategies for the assigned area(s).
Responsibilities:
- Develops and administers business plans reflecting the organization's mission and goals.
- Develops and implements policies, procedures, standards and initiatives.
- Plans, organizes and directs all activities related to staffing, including hiring, orienting, evaluating and continuing education initiatives.
- Plans and manages the department's financial operations including budget development, expense and revenue analysis, evaluation of services and development activities.
- Oversees the ongoing related education and training of leadership, staff, and physicians across the system, and communicates their respective responsibilities in carrying out the program.
- Collects and analyzes volunteer utilization data demonstrating measured impact, increased patient satisfaction scores, lowered readmission rates and increased organizational focus on patient and family centered care.
EDUCATION/EXPERIENCE REQUIRED
- High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management.
- -OR- Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management
- Bachelor's with Master's degree preferred.
- Strong interpersonal and communication skills preferred.
- Experience in nonprofit preferred.
- Experience with financial reporting preferred.
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers.
Benefits
The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.