Clinic Service Representative - Vascular Lab - Full Time - Days - Jackson
About the Practice
Henry Ford Vascular – Jackson is dedicated to the education, prevention, and early detection of vascular disease. The team provides comprehensive care using non-invasive vascular testing and advanced minimally invasive and surgical treatments for conditions affecting the arteries and veins. Through both clinic-based services and community outreach, Henry Ford Vascular – Jackson is committed to improving vascular health for patients throughout Jackson and the surrounding areas.
Position Summary
Under general supervision, the Patient Registration Representative follows standard operating procedures for all patient registration activities. The majority of this role involves checking in patients, making reminder phone calls, and scheduling patients as needed. This position plays a key role in delivering a welcoming, efficient, and service-oriented experience for patients, visitors, and clinical staff.
Position Details
This position is split between Heart & Vascular (10 hours/week) and Vascular Lab (30 hours/week)
Scheduled hours are 7:00 a.m. – 5:30 p.m.
Key Responsibilities
Greet and assist patients with face-to-face check-in and check-out
Perform preregistration, insurance verification, and cash collections
Schedule patient appointments and complete reminder phone calls
Reconcile charts and support patient discharge processes
Accurately enter and maintain patient information in computer systems
Discuss general financial responsibilities with patients and connect them with the Customer Service Center at the Corporate Business Office when appropriate
Work collaboratively with clinic staff, medical providers, and hospital personnel
Contribute to an organizational culture committed to the highest standards of service excellence
Manage multiple tasks in a fast-paced clinical environment with frequent interruptions
Education and Experience Required
High School Diploma or equivalent
Required to perform calculations, complete forms, extensively utilize computer information system
Familiarity with clinic environment preferred
Demonstrated ability to work with detailed information
Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel
Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs
Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office
Ability to work successfully in a fast-paced environment with frequent interruptions
Ability to work within a team setting and be supportive of team members
Successful completion of yearly competencies
Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer)
Ability to work effectively with populations of diverse backgrounds and ages
Dependable and punctual
Strong organizational skills and ability to multi-task
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers.
Benefits
The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.